Genpect - Associate Vice President - Customize Digital Implementations - Order to Cash Domain (13-24 yrs)

- Be a specialist in the Domain of OTC and drive projects for aligning to Global Design

- Excellent knowledge of ERP Applications, Workflow Tools etc.

- Drive Digital implementations of new tools - troubleshoot issues and customize digital implementations.

- Train teams on digital tools implementation and drive adoption

- Coordinate within the team & ensure all vital information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and balancing AR

- Supervise and report out the progress of projects

- Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary

- Build a relationship with all internal and external partners, drive cross-sales for customer

- Ensure timely resolution of customer / raised issues along with root cause analysis to avoid reoccurrence

- Share best practices with a customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)