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19 Genisys Group Jobs

Openings For Team Leader Operations(BPO)@Genisys

1-3 years

₹ 3 - 5.5L/yr

Bangalore / Bengaluru

1 vacancy

Openings For Team Leader Operations(BPO)@Genisys

Genisys Group

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Designation: Team Lead - Operations

Qualification: Graduate

Skills : Excellent + Hind(Mandatory)

Experience : Should have minimum 1yr Inbound Experience as a Team Leader



ROLES & RESPONSIBILITIES


a) Be in charge of running and managing the team on a daily basis

b) Set performance targets for all associates in the team to meet up with overall process objectives

c) Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's

d) Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to

e) Monitor all calls to ensure that due procedures and quality standards are strictly adhered to

f) Conduct regular review of all call center agents performance and organize training sessions for under performers

g) Submit regular reports to management and seek new ideas and strategies to improve performance at the center

h) Implementation or maintenance of IS infrastructure within the organization

i) Co-ordination/reporting of information security tasks

j) Setting up requirements of confidentiality documents

k) Membership in specialist committees

l) Owner of relevant assets, critical information

m) Definition of rules for use of assets

n) Conduct of risk assessments for assets

o) Definition of the corresponding levels of protection for assets


KRA

a) Productivity

b) Quality Improvement

c) Attrition

d) Shrinkage

Process Insights


Interested Candidates can walk-in directly for the F2F interview / Share the cv to jagadish.r@genisys-group.com






Employment Type: Full Time, Permanent

Read full job description

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What people at Genisys Group are saying

Team Lead Operations salary at Genisys Group

reported by 11 employees with 3-8 years exp.
₹3.5 L/yr - ₹4.5 L/yr
34% less than the average Team Lead Operations Salary in India
View more details

What Genisys Group employees are saying about work life

based on 224 employees
53%
45%
70%
82%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genisys Group Benefits

Work From Home
Job Training
Cafeteria
Health Insurance
Soft Skill Training
Free Transport +6 more
View more benefits

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