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14 Genesys Jobs
Senior PS Consultant - Innovations
4-9 years
Madurai, Tiruppur, Salem + 3 more
1 vacancy
Senior PS Consultant - Innovations
Genesys
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interface with business customers, gathering and understanding requirements.
- Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results.
- Define and utilize data intuition process to cleanse and verify the integrity of customer Genesys data to be used for analysis.
- Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes.
- Build, improve, and provide ongoing optimization of high-quality models.
- Work with PS Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests.
- Continuous improvement in reporting, analysis, and overall process.
- Visualize, present, and demonstrate findings as required.
- Perform knowledge transfer to customer and internal teams.
- Communicate within the global community respecting cultural, language, and time zone variations.
- Demonstrate flexibility to adjust working hours to match customer and team interactions.
- Bachelor s / Master s degree in quantitative field (e.g., Computer Science, Statistics, Engineering)
- 4+ years of relevant experience in Data Engineering or Cloud Application development.
- Good to have 3+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development
- Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK
- Good working knowledge on any programming language like NodeJS, Python.
- Application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc. is an added advantage
- Expertise with data modeling, data warehousing, and ETL/ELT development
- Proficiency with REST API, JSON, AWS
- Experience in working and delivering projects independently.
- Ability to multi-task and context switch between projects and tasks
- Curiosity, passion, and drive for data queries, analysis, quality, and models
- Excellent communication, initiative, and coordination skills with great attention to detail.
- Ability to explain and discuss complex topics with both experts and business leaders.
- Hands on Experience with JavaScript , Node.JS or Python
- Hands experience with AWS Application development, (Lambda, ECS Fargate, EKS, Docker , SQS, etc..)
Employment Type: Full Time, Permanent
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