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Engaged Employer
Genesys
4.1
based on 79 Reviews
Company Overview
Company Locations
Working at Genesys
Company Summary
Genesys is a leader in omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.
Overall Rating
4.1/5
based on 79 reviews
11% above
industry average
Highly rated for
Work-life balance, Company culture, Skill development
Work Policy
Permanent work from home
67% employees reported
Monday to Friday
83% employees reported
Flexible timing
85% employees reported
No travel
68% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
3 employees reported
Professional degree assistance
2 employees reported
Office cab/shuttle
2 employees reported
Health insurance
2 employees reported
View all benefits
About Genesys
Founded in1990 (35 yrs old)
India Employee Count501-1k
Global Employee Count1k-5k
HeadquartersMenlo Park, California, United States
Office Locations
--
Websitegenesys.com
Primary Industry
Other Industries
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Genesys Ratings
based on 79 reviews
Overall Rating
4.1/5
How AmbitionBox ratings work?
5
32
4
29
3
8
2
2
1
8
Category Ratings
4.4
Work-life balance
4.3
Company culture
4.1
Skill development
4.0
Work satisfaction
3.8
Salary
3.7
Promotions
3.6
Job security
Genesys is rated 4.1 out of 5 stars on AmbitionBox, based on 79 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Genesys
based on 69 reviews
4.1
Rated by 21 Women
Rated 4.3 for Work-life balance and 4.2 for Company culture
4.1
Rated by 48 Men
Rated 4.5 for Work-life balance and 4.3 for Company culture
Work Policy at Genesys
based on 12 reviews in last 6 months
Permanent work from home
67%
Hybrid
33%
Genesys Reviews
Top mentions in Genesys Reviews
+ 3 more
Compare Genesys with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 4.1/5 based on 79 reviews | 4.1/5 based on 1.6k reviews | 3.3/5 based on 1.1k reviews | 3.7/5 based on 1.3k reviews |
Highly Rated for | Work-life balance Company culture Skill development | Work-life balance Company culture Job security | No highly rated category | Work-life balance |
Critically Rated for | No critically rated category | Promotions | Job security Work-life balance Salary | Promotions Skill development Salary |
Primary Work Policy | Permanent work from home 67% employees reported | Hybrid 94% employees reported | Work from office 94% employees reported | Hybrid 55% employees reported |
Rating by Women Employees | 4.1 Good rated by 21 women | 4.1 Good rated by 572 women | 3.3 Average rated by 173 women | 3.8 Good rated by 356 women |
Rating by Men Employees | 4.1 Good rated by 48 men | 4.2 Good rated by 935 men | 3.3 Average rated by 858 men | 3.6 Good rated by 855 men |
Job security | 3.6 Good | 4.1 Good | 2.8 Poor | 3.6 Good |
View more
Genesys Salaries
Genesys salaries have received with an average score of 3.8 out of 5 by 79 employees.
Software Engineer
(31 salaries)
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₹8 L/yr - ₹20.8 L/yr
Senior Software Engineer
(27 salaries)
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₹10 L/yr - ₹25.9 L/yr
Associate Software Engineer
(19 salaries)
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₹6 L/yr - ₹11.2 L/yr
GIS Executive
(17 salaries)
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₹2 L/yr - ₹4.1 L/yr
Technical Lead
(10 salaries)
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₹19 L/yr - ₹28 L/yr
PS Consultant
(8 salaries)
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₹11 L/yr - ₹13 L/yr
Product Manager
(6 salaries)
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₹12 L/yr - ₹36 L/yr
Software QA Engineer
(6 salaries)
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₹9.2 L/yr - ₹18.2 L/yr
Senior Product Manager
(6 salaries)
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₹25 L/yr - ₹30 L/yr
GIS Trainee
(5 salaries)
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₹2 L/yr - ₹2.5 L/yr
Genesys Jobs
Popular Designations Genesys Hires for
Popular Skills Genesys Hires for
Current Openings
Genesys News
Mapping a smarter, and more precise India: How Genesys India Map Stack is transforming multiple industries
- The Genesys New India Map Stack is a digital geo infrastructure that impacts multiple industries.
- It creates high-accuracy navigable roads and 3D cities using the Genesys Constellation.
- The New India Map Stack revolutionizes industries like automotive, telecommunications, infrastructure planning, and disaster management.
- It enables better road safety, network planning, urban flood modeling, and efficient infrastructure development.
Yourstory | 24 Mar, 2025
Wall Street Reportedly Prepping Private Equity-Fueled IPO Revival
- Wall Street banks are preparing for a revival in the IPO market, driven by private equity companies offloading their holdings.
- Several private equity-backed firms, including Medline and Genesys, have already filed IPO paperwork.
- Bankers and analysts expect a flurry of IPO announcements in the first half of 2025, fueled by a strong stock market and hopes of reduced taxes and regulatory rollbacks.
- Large private-equity backed IPOs, especially in the tech sector, are anticipated to be the most significant trend in the IPO market.
Pymnts | 6 Jan, 2025
Genesys Files to IPO. Will 2025 Be The Year Of The “It’s Just Time” IPO?
- Genesys, a former dominant player in the on-premises call center market, has filed to IPO.
- Despite not being a pure SaaS company for most of its existence, Genesys has achieved impressive metrics:
- Generated over $1.6 billion in ARR
- Experiencing 35%+ growth, driven by AI demand
Saastr | 29 Oct, 2024
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Genesys FAQs
When was Genesys founded?
Genesys was founded in 1990. The company has been operating for 35 years primarily in the Software Product sector.
Where is the Genesys headquarters located?
Genesys is headquartered in Menlo Park, California.
How many employees does Genesys have in India?
Genesys currently has approximately 600+ employees in India.
Does Genesys have good work-life balance?
Genesys has a work-life balance rating of 4.4 out of 5 based on 70+ employee reviews on AmbitionBox. 77% employees rated Genesys 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Genesys work-life balance reviews for more details
Is Genesys good for career growth?
Career growth at Genesys is rated fairly well, with a promotions and appraisal rating of 3.7. 77% employees rated Genesys 4 or above, while 23% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading Genesys reviews for more detailed insights.
What are the pros of working in Genesys?
Working at Genesys offers several advantages that make it an appealing place for employees. The company is highly rated for work life balance, company culture and skill development, based on 70+ employee reviews on AmbitionBox.
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