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Engaged Employer

Genesys

4.1
based on 79 Reviews

Working at Genesys

Company Summary

Genesys is a leader in omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Overall Rating

4.1/5
based on 79 reviews
highly rated categories
11% above
industry average
highly rated categories
Highly rated for

Work-life balance, Company culture, Skill development

Work Policy
Permanent work from home
Permanent work from home
67% employees reported
Monday to Friday
Monday to Friday
83% employees reported
Flexible timing
Flexible timing
85% employees reported
No travel
No travel
68% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
3 employees reported
Professional degree assistance
Professional degree assistance
2 employees reported
Office cab/shuttle
Office cab/shuttle
2 employees reported
Health insurance
Health insurance
2 employees reported
View all benefits

About Genesys

Founded in1990 (35 yrs old)
India Employee Count501-1k
Global Employee Count1k-5k
HeadquartersMenlo Park, California, United States
Office Locations
--
Websitegenesys.com
Primary Industry
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Genesys Ratings

based on 79 reviews

Overall Rating

4.1/5
How AmbitionBox ratings work?
5
32
4
29
3
8
2
2
1
8

Category Ratings

4.4

Work-life balance

4.3

Company culture

4.1

Skill development

4.0

Work satisfaction

3.8

Salary

3.7

Promotions

3.6

Job security

Genesys is rated 4.1 out of 5 stars on AmbitionBox, based on 79 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Genesys
based on 69 reviews
4.1
Rated by 21 Women
Rated 4.3 for Work-life balance and 4.2 for Company culture
4.1
Rated by 48 Men
Rated 4.5 for Work-life balance and 4.3 for Company culture

Work Policy at Genesys

based on 12 reviews in last 6 months
Permanent work from home
67%
Hybrid
33%

Genesys Reviews

Top mentions in Genesys Reviews

+ 3 more

Compare Genesys with Similar Companies

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Overall Rating
4.1/5
based on 79 reviews
4.1/5
based on 1.6k reviews
3.3/5
based on 1.1k reviews
3.7/5
based on 1.3k reviews
Highly Rated for
Work-life balance
Company culture
Skill development
Work-life balance
Company culture
Job security
No highly rated category
Work-life balance
Critically Rated for
No critically rated category
Promotions
Job security
Work-life balance
Salary
Promotions
Skill development
Salary
Primary Work Policy
Permanent work from home
67% employees reported
Hybrid
94% employees reported
Work from office
94% employees reported
Hybrid
55% employees reported
Rating by Women Employees
4.1
Good
rated by 21 women
4.1
Good
rated by 572 women
3.3
Average
rated by 173 women
3.8
Good
rated by 356 women
Rating by Men Employees
4.1
Good
rated by 48 men
4.2
Good
rated by 935 men
3.3
Average
rated by 858 men
3.6
Good
rated by 855 men
Job security
3.6
Good
4.1
Good
2.8
Poor
3.6
Good
View more

Genesys Salaries

Genesys salaries have received with an average score of 3.8 out of 5 by 79 employees.

Software Engineer

(31 salaries)
Unlock
₹8 L/yr - ₹20.8 L/yr

Senior Software Engineer

(27 salaries)
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₹10 L/yr - ₹25.9 L/yr

Associate Software Engineer

(19 salaries)
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₹6 L/yr - ₹11.2 L/yr

GIS Executive

(17 salaries)
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₹2 L/yr - ₹4.1 L/yr

Technical Lead

(10 salaries)
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₹19 L/yr - ₹28 L/yr

PS Consultant

(8 salaries)
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₹11 L/yr - ₹13 L/yr

Product Manager

(6 salaries)
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₹12 L/yr - ₹36 L/yr

Software QA Engineer

(6 salaries)
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₹9.2 L/yr - ₹18.2 L/yr

Senior Product Manager

(6 salaries)
Unlock
₹25 L/yr - ₹30 L/yr

GIS Trainee

(5 salaries)
Unlock
₹2 L/yr - ₹2.5 L/yr

Genesys News

Mapping a smarter, and more precise India: How Genesys India Map Stack is transforming multiple industries

Yourstory | 24 Mar, 2025
Mapping a smarter, and more precise India: How Genesys India Map Stack is transforming multiple industries

Wall Street Reportedly Prepping Private Equity-Fueled IPO Revival

Pymnts | 6 Jan, 2025
Wall Street Reportedly Prepping Private Equity-Fueled IPO Revival

Genesys Files to IPO. Will 2025 Be The Year Of The “It’s Just Time” IPO?

Saastr | 29 Oct, 2024
Genesys Files to IPO.  Will 2025 Be The Year Of The “It’s Just Time” IPO?
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Genesys FAQs

When was Genesys founded?
Genesys was founded in 1990. The company has been operating for 35 years primarily in the Software Product sector.
Where is the Genesys headquarters located?
Genesys is headquartered in Menlo Park, California.
How many employees does Genesys have in India?
Genesys currently has approximately 600+ employees in India.
Does Genesys have good work-life balance?
Genesys has a work-life balance rating of 4.4 out of 5 based on 70+ employee reviews on AmbitionBox. 77% employees rated Genesys 4 or above on work-life balance. This rating reflects the company's efforts to help employees maintain a healthy balance between their personal and professional lives. We encourage you to read Genesys work-life balance reviews for more details
Is Genesys good for career growth?
Career growth at Genesys is rated fairly well, with a promotions and appraisal rating of 3.7. 77% employees rated Genesys 4 or above, while 23% employees rated it 3 or below on promotions/appraisal. Though the sentiment is mixed for career growth, majority employees have rated it positively. We recommend reading Genesys reviews for more detailed insights.
What are the pros of working in Genesys?
Working at Genesys offers several advantages that make it an appealing place for employees. The company is highly rated for work life balance, company culture and skill development, based on 70+ employee reviews on AmbitionBox.
Genesys Overview
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