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Engaged Employer

Genesys

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4.0

based on 80 Reviews

Video summary

10 Genesys Jobs

Account Executive

Genesys India

4.0

based on 80 Reviews

1-4 years

Bangalore / Bengaluru

1 vacancy

Account Executive

Genesys

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Computer Networking Healthcare Operations CRM Key Account Management

+ 3 more

Job Description

Sales Strategy and Execution:
- Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Southern India).
- Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
- Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
Account Management & Growth:
- Build and maintain strong relationships with key stakeholders at existing customer accounts.
- Identify opportunities for upselling and cross-selling Genesys CCaaS solutions to expand our footprint within existing clients.
- Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
New Logo Acquisition:
- Identify and target key prospects in the Southern India market, focusing on specific verticals (e.g: Ecomm, Healthcare, Retail, GCC, Tech).
- Conduct in-depth needs analysis to understand customer challenges and requirements.
- Develop and present compelling value propositions that showcase the benefits of Genesys CCaaS solutions.
Product Expertise:
- Maintain a deep understanding of Genesys CCaaS solutions, including features, functionality, and competitive differentiators.
- Effectively communicate the value proposition of our solutions to both technical and business audiences.
Collaboration & Reporting:
- Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
- Provide accurate and timely sales forecasts and reports to management.
- Maintain accurate and up-to-date records of all sales activities in the CRM system.

Qualifications:

Experience:
- Bachelors degree in a relevant field (e.g., Business Administration, Sales, Marketing).
- 6+ years of experience in sales, with a proven track record of success in selling complex software solutions.
- Experience selling CCaaS, contact center solutions, or unified communications is highly preferred.
- Experience in the Southern India market and a strong understanding of the local business landscape.
Skills:
- Excellent communication, presentation, and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Proven ability to manage the full sales cycle, from lead generation to deal closure.
- Strong business acumen and understanding of customer business needs.
- Self-motivated, results-oriented, and able to work independently.
- Proficiency in CRM systems (e.g., Salesforce).
Attributes:
- Hunter mentality with a passion for driving new business.
- Customer-centric approach with a focus on building long-term partnerships.
- Ability to work in a fast-paced and dynamic environment.
- Strong work ethic and a commitment to achieving results.