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Senior Solution Consultant
Genesys
posted 6hr ago
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Job Description
- Manage assigned prospects/customer to help progress sales opportunities.
- Develop a comprehensive understanding of the overall customer s objectives.
- Your role as Solution Consultant is to act as a link between the customer s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. It will involve designing professional high level solution designs (HLSD) for customer deployments as well as providing all necessary sizing calculations for the deployment to be successful.
- You will develop and apply best practice principles in the areas of Solution Consulting and be able to engage effectively with executive and middle level management.
- They seek to understand customer requirements through consultative discovery efforts.
- Using a service design methodology, they uncover gaps in the customer experience (CX).
- They work with the customer to co-create solutions to bridge the CX gaps.
- They Bring a unique perspective in matching Genesys solutions to customer requirements.
- They are able to address the needs of both business and technical influencers.
- They are effective at handling objections and demonstrating value.
- 8 - 14 years of relevant professional experience in CX industry
- Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
- This person is a professional, self-motivated individual who has the ability to function well in a distributed field sales organization.
- Must possess strong presentation, verbal and written skills, have the ability to facilitate sales with an emphasis on the business and technical aspect and reference a comprehensive understanding of the overall customer s objectives.
- Experience designing contact centre solutions.
- Experience of working with SaaS/ Cloud solution.
Employment Type: Full Time, Permanent
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