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Product Ops Associate
Gartner
posted 16hr ago
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Flexible timing
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Job Description
This is a unique opportunity for a creative and charismatic individual to be part of the product operations team for Gartner Peer Insights (GPI) . GPI s mission is to transform the way enterprise software & services are bought and sold by creating the industry standard for reviews and ratings. We are looking for a Product operations Associate, who will work on Customer Experience by making sure that customer interactions are managed in a timely manner according to the guidelines and policies. You also could work on several business initiatives and be empowered to lead problem solving leading to continuous improvement. If you have strong business acumen and enjoy working in a fast-paced lean startup team at an established brand, this is the role for you. A successful Product Operations Associate will gain a deep understanding of business operations, technology research and product management.
What you ll do:
- Communicate with external and internal stakeholders through various channels (SugarCRM, email, Hotjar, etc.) maintaining a positive, empathetic and professional attitude at all times
- Successfully manage content for Gartner Peer Insights, a ratings and reviews platform for IT software
- Assist users with product issues and help to maintain a high user experience level
- Handle crisp and timely communications - both written and verbal
- Work towards streamlining processes and building best practices around reducing TAT and maintaining/enhancing quality
- Engage with different GPI teams/stakeholders through targeted, crisp and timely communication
- Build comprehensive understanding of processes to ensure end-to-end delivery on product platforms.
What you ll need:
- Bachelor s degree with 0-2 years in Digital Products space, followed by experience in Tech/IT industry preferably in product operations/operations field
- Excellent command over written and verbal communication. Proficient in business communication
- Ability to handle difficult stakeholders - exhibit courtesy, empathy and apply understanding to all interactions
- Excellent attention to detail, including ability to identify, dig into, and remedy errors
- Knowledge of SugarCRM or any other CRM tool (such as Salesforce) is a plus
- Microsoft Office expertise - Advanced Excel, PowerPoint
- Passion for continuous, metrics-based process and operational improvement
- Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside comfort zone
Employment Type: Full Time, Permanent
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Product Operations Associate salary at Gartner
reported by
4
employees
₹3.6
L/yr - ₹6.2
L/yr
27%
less
than the average Product Operations Associate Salary in India
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What Gartner employees are saying about work life
based on 511 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Gartner Benefits
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