Business Analyst

As a Business Analyst in Product Ops, you will work hand in hand with Product managers to tackle our most pressing business and operational challenges. Your role will be instrumental in establishing lean processes and maintaining process consistency for product teams, empowering them to create high-value, customer-centric experiences across all products. Join our team and be at the forefront of driving innovation and delivering exceptional products to our clients. If you are a strategic thinker with a passion for problem-solving and a drive for results, we are eager to hear from you!

Key Responsibilities

• Program Management : Lead and oversee multiple critical Product Ops projects simultaneously, ensuring efficient execution and delivery.

• Stakeholder Management : Collaborate closely with cross-functional teams, including product managers, engineers, designers, and senior leaders, to gather requirements, align priorities, and communicate updates effectively.

• Problem-Solving : Apply a pragmatic mindset to problem-solving, focusing on actionable solutions and driving initiatives forward with a so what mentality to address underlying challenges effectively.

• Design and Deliver Presentations : Develop compelling presentations and deliver engaging pitches to senior leaders, conveying insights, recommendations, and findings in a clear and concise manner.

• Lean and Agile Processes : Establish and optimize lean and agile processes to support the product team in delivering high-value, customer-centric products efficiently.

• Adaptability : Thrive in a fast-paced environment and remain unfazed by the demands of managing multiple critical projects simultaneously, demonstrating flexibility and resilience in prioritization and execution.

Sample of some initiatives you will work on:

• Provide a common framework for measuring the success of the product teams by measuring, tracking, and reporting on team initiatives and OKRs.

• Synthesize customer data to help PM s make more informed decisions.

• Create systems, patterns, and paths of least resistance to allow Product teams to focus on the highest-value tasks.

• Work with Product, Engineering, Design, Sales, Services, teams to influence and shape the product strategy and roadmap by gathering key insights and feedback.

• Support special projects for Product Leadership as assigned

What you ll need:

• 3-4 years of relevant industry experience in Product, Program Management, or Consulting (exposure to operational functions in Digital Products a plus).

• Collaboration with others (within the team and outside), respecting divergent opinions, and ability to work in diverse team.

• Good command of knowledge related to Information technology, product development and its application to business.

• Exceptional stakeholder management skills, with the ability to build strong relationships and communicate effectively across all levels of the organization.

• Strong analytical (quant and qual) skills and the ability to translate data into actionable insights.

• Proficiency in presentation development and delivery, with a keen eye for detail and design aesthetics.

• High on champion mindset and a quick learner.

• Experience in establishing lean and agile processes to support product development.

• A bias for action, including balancing trade-offs, a willingness to roll up your sleeves and do what it takes to get things done.

• Bachelor s degree in business administration, Economics, Computer Science, or a related field. Masters degree preferred.