Crm Executive

Job Description: CRM Executive in Real Estate Company

Experience: 2-5 years of experience in a CRM or customer service role, ideally within the real estate sector only.

Site Location: Charholi Budruk.

We looking for candidates who can join in 15 days max.

Key Responsibilities:

1. Client Relationship Management:
• Build and maintain strong relationships with existing and prospective clients.
• Act as the primary point of contact for clients regarding their queries, concerns, and feedback.
• Ensure consistent communication with clients throughout the project lifecycle to keep them informed about progress, updates, and any issues.
2. Customer Support and Issue Resolution:
• Address client inquiries regarding project details, timelines, payments, and after-sales services.
• Resolve client issues promptly and effectively, coordinating with internal teams to ensure customer satisfaction.
• Manage escalations and ensure any grievances are handled in a timely and professional manner.
3. Follow-up on Client Feedback:
• Gather client feedback after project milestones or handover phases.
• Analyze feedback and suggest improvements in service quality and customer experience.
• Ensure that client concerns are addressed and integrated into process improvements.
4. Coordination with Internal Teams:
• Collaborate with sales, marketing, project management, and technical teams to ensure clients receive up-to-date information.
• Assist the project team in managing any client-driven changes to project requirements or schedules.
• Work closely with the after-sales team to ensure smooth handling of customer requests post-project completion.
5. Sales Support and Customer Engagement:
• Support the sales team by maintaining client databases and tracking interactions through CRM software.
• Assist in organizing events, client visits, or site tours as required.
• Maintain detailed records of customer interactions, ensuring the CRM system is updated with key information.
6. Customer Retention and Loyalty:
• Implement strategies to improve customer retention and loyalty.
• Monitor customer satisfaction levels and develop programs to enhance customer relationships.
• Work on customer retention campaigns, such as personalized offers, loyalty programs, or surveys.
7. Documentation and Reporting:
• Maintain accurate records of client communications, contracts, and project details within the CRM system.
• Generate regular reports on client interactions, feedback, and customer satisfaction metrics for management review.
• Track key performance indicators (KPIs) related to customer satisfaction and service quality.
8. Post-Sales Support:
• Coordinate post-sales services such as property handovers, legal documentation, and payment schedules.
• Ensure a smooth handover process, including necessary documentation, legal formalities, and after-sales follow-ups.
• Manage requests for modifications, repairs, or maintenance services after project completion.

Required Skills and Qualifications:

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.
• Skills:
• Proficiency in CRM software and tools.
• Strong communication and interpersonal skills.
• Problem-solving abilities and a customer-centric mindset.
• Ability to work independently as well as part of a team.
• Detail-oriented with excellent organizational skills.
• Knowledge of the real estate, or related fields is a plus.