Fynd - Product Trainer (3-5 yrs)

Role Overview:

As a Product Trainer at Fynd, you will be responsible for creating and delivering training programs focused on the effective usage and benefits of our product suite. You will work with a diverse audience, including technical and non-technical users, to enhance their understanding and adoption of Fynd's solutions. Your goal is to improve user satisfaction and proficiency with our products through engaging and informative training sessions.

Key Responsibilities:

1. Develop Training Content: Create comprehensive training materials, including presentations, user guides, video tutorials, and e-learning modules tailored to different user personas.

2. Deliver Training Programs: Conduct live training sessions, webinars, workshops, and one-on-one sessions for various stakeholders, such as customers, partners, and internal teams.

3. Audience Engagement: Adapt your training approach to effectively communicate complex product functionalities to both technical and non-technical audiences, ensuring high engagement and understanding.

4. Feedback & Improvement: Gather feedback from training sessions to continuously improve content and delivery methods. Collaborate with product and customer success teams to address user pain points.

5. Certification Programs: Design and implement certification programs to validate users' proficiency and knowledge of Fynd's products.

6. Cross-Functional Collaboration: Work closely with product management, marketing, and support teams to stay updated on product changes, ensuring training materials are always current.

Qualifications:

1. Experience: 3+ years of experience in product training, preferably in the SaaS or technology sector.

2. Technical Acumen: Ability to grasp complex software products and translate technical details into clear, actionable training content.

3. Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences effectively.

4. Training Tools Expertise: Proficiency in using training and content creation tools like LMS platforms, video editing software, and presentation tools.

5. Customer-Centric Mindset: Strong focus on customer experience and user satisfaction, with a proactive approach to solving user challenges.

6. Adaptability: Comfortable working in a fast-paced environment with the ability to manage multiple projects simultaneously.

Preferred Qualifications:

1. Experience in the SaaS, Technology Domain

2. Familiarity with Fynd's product suite and industry best practices.

3. Certification in instructional design or a related field.