Technical Consultant- Servicenow ITSM

Role & responsibilities

• We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.
• The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.
• Hands on implementation experience on Bi-directional Integrations custom integration.
• Hands on experience on implementation of Custom Rest and Soap services. Identification & design of ServiceNow integration requirements, including ServiceNow Mid-tier setup
• Event Management integration Service Mapping & Discovery integration (CMDB) Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
• Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
• Create, modify, and publish service catalog and Record producers.
• Suggest and implement proposals for process improvements within projects, once agreed.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users. Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team. Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.
• Support user acceptance testing Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement.