Business Analyst- ServiceNow,ITSM

Role & responsibilities

Ideally 5 years of experience in applying business analysis techniques, preferably in IT Security (Vulnerability/Patch Management area preferred).
• Knowledge of ServiceNow ( in terms of business requirements)
• Experience managing Business and Technical Requirements from initiation to final implementation
• Experience with data analysis - proficiency with Excel is a must, experience with dedicated tools is a plus.
• Experience with Business Process analysis (documentation of as-is and to-be processes, process improvement).
• Ability to work independently on assigned tasks and driving them from start to completion.
• Ability to challenge and propose possible improvements (in various areas, e.g. process, reporting)
• Ability to explain complex concepts in a clear and concise manner
• Use to work with stakeholders on different levels of the organization, including managers
• Use to work in a demanding and variable environment
• Excellent written and verbal communication skills
• Fluent in English

Preferred candidate profile

Perks and benefits