Urgent hiring For Customer Service - Imports (Mumbai)

Urgent hiring for Customer Service - Import (Air & Ocean)

Location : Mumbai (Andheri East)

Job Summary:

Person will be assisting the Manager-CS for day to day Import Sea operations of branch and to achieve the customer satisfaction and also responsible for liaising with customers and auctioning to their queries.

Key Responsibilities:

• Co- ordinate with Customer about queries/ shipment and update follow up on regular basis.
• Interact with customers, get nominations filed and co-ordinate with sales
• Confirm booking with agents and get shipment executed
• Coordinate the movement (arrival and dispatch) of consignments, tracking and updating the client
• Coordinate and follow up with agents for documents, hand over stamped documentation to customs clearance department for legalization
• Informing the operations department of changes in Bill of Lading shipments
• Follow up with operations and customs clearance team on invoices to clients
• Follow up with clients for payment of dues on case to case basis
• Follow up and solve discrepancy in rates, terms and documentation
• To ensure that all data is updated in all required fields in the system