Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Ups Logistics

Compare

3.8

based on 601 Reviews

1 Ups Logistics Fraud Analyst Job

GBS Fraud Analyst - Grade 8

UPS Pvt. Ltd.

3.8

based on 601 Reviews

2-6 years

₹ 5.64 - 6.4L/yr (AmbitionBox estimate)

Pune

1 vacancy

GBS Fraud Analyst - Grade 8

Ups Logistics

posted 24d ago

Job Role Insights

Fixed timing

Key skills for the job

Customer Service UPS Medical Billing Operations Corporate Security Customer Relationship

+ 3 more

Job Description

INTERNAL JOB POSTINGS & CAREER DEVELOPMENT OPPORTUNITIES-

GBS Fraud Analyst - Grade 8

Night shifts (5 days working) - 6.00 pm to 3.00 am IST.

JOB DESCRIPTION

Summary:

The GBS Fraud Analyst supports the Corporate Fraud Mitigation Team as the central contact for the field to request assistance in the mitigation of fraudulent situations. He/She coordinates solutions across required groups (Corporate Security, GBS, Operations, BD, etc.). The GBS Fraud Analyst educates the field and customers on appropriate processes that supports fraud prevention and performs various tasks within the department as it relates to implementation and communication of fraud related applications.

Responsibilities and Duties:

Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
Reviewing, responding and taking action on customer inquiries for Fraud.
Monitors and investigates suspicious use of UPS products, processes, and services.
Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
Work with all levels of management, both internal and external toward resolution.
Interface with customers.
Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.

Knowledge and Skills:

Fluency in English is essential both written and verbal, English comprehension.
2+ years of Customer Service, Credit Collection or Billing experience - Preferred.
Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.
Fraud related investigation and conflict management skills is an advantage.
Good analytical skills with an aptitude for problem solving.
Attention to detail.
Effective listening and communication skills.
Good customer relationship skills.
Knowledge of general operational processes and systems: IVP, On Demand, QWS.
Understanding of the pickup and delivery process.
Ability to manage conflict with customers and fraudsters.
Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).
Effective time management skills, flexibility and ability to adapt to change.
Self-starter with ability to multitask and work independently under pressure.