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F&A Senior Officer
Ups Logistics
posted 21d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job duties and responsibilities:
Identifies and resolves basic and routine issues impacting payment
Overcomes customer objections concerning payments and assists them in understanding their account terms
Utilizes payment options and negotiates payment arrangements
Follows prescribed escalation procedures
Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
Submits recommendations to write-off account balances
Monitors and maintains assigned queue of customer accounts
Keeping and improving customer relations
Prepare & publish reports to senior management as required
Carry out exceptional coordination with various departments to ensure great customer experience
Knowledge and Skills:
Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
Excellent analytical and problem resolution skills
Desire to work in a position requiring extensive phone and email communication
Ability to work in a highly measured, fast-paced, production environment
Working knowledge of MS Office and databases
Bachelor s degree
Prior inbound/outbound calling experience - preferred
Accounts Receivable, Collections & Billing knowledge - REQUIRED .
Comfortable to work in any shift timings as per process requirements
Employment Type: Full Time, Permanent
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People are getting interviews at Ups Logistics through
People are getting interviews through
(based on 46 Ups Logistics interviews)
Referral
Job Portal
Walkin
Campus Placement
Company Website
Recruitment Consultant
35%
17%
15%
11%
7%
2%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ups Logistics are saying
Rating based on 6 Senior Officer
reviews
Anonymous · Operations
in New Delhi
Likes
Job security
Dislikes
Promotion and appraisal is average
Read 6 reviewsSenior Officer salary at Ups Logistics
reported by
18
employees
with 11-24
years exp.
₹6.4
L/yr - ₹12.5
L/yr
111%
more
than the average Senior Officer Salary in India
View more details
What Ups Logistics employees are saying about work life
based on 601 employees
Strict timing
Monday to Friday
No travel
Day Shift
Ups Logistics Benefits
View more benefits
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