Collections Analyst

ABOUT THE ROLE AND OUR TEAM:

The Client Billing Primary team works daily to resolve past due balances on our vendors. Agents will be responsible for reaching out to vendors to collect payments on overdue invoices. The agent will act as a liaison between vendors and TKWW to manage overdue accounts.

RESPONSIBILITIES:

• Contact active vendors to negotiate and arrange payment on delinquent accounts
• Clear, concise, and professional communication via phone and e-mail with delinquent vendors
• Follow guidelines and procedures set forth by TKWW
• Meet/exceed Key Performance indicators set forth by Billing Management
• Manage and maintain an account queue to ensure appropriate touch points and follow-ups are maintained on all delinquent accounts.
• In some instances agents are responsible for searching for and locating individuals through skip tracing methods
• Provide accurate documentation of all activities and conversations with vendors
• Assist Enablement in training new hire and under performing agents through shadowing and role playing exercise

SUCCESSFUL CANDIDATES HAVE:

• Minimum 1 year experience in collection environment
  • B2B collection experience a plus
• Possess strong problem solving skills and able to ask probing questions
• Ability to overcome stalls and objections while maintaining professional tone
• High ability to negotiate payments on delinquent accounts
• Strong organizational skills - ability to manage multiple accounts on multiple systems as well as ability to communicate with vendors via phone and email
• Ability to problem solve by thinking strategically and execute tactically