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Account Protection Specialist -T3
American Express
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Account Protection Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Account Protection Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include identifying fraud trends and developing continuous process improvements.
Minimum Qualification:
- Experience working with online deposit fraud
- Excellent Customer First Focus = Easy, Recognize, Solve
- Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases
- Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
- Ability to effectively communicate American Express concerns while ensuring customers that they are valued
- Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
- Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
- Manage multiple tasks effectively while progressing through work concurrently
- Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
- Demonstrated patience and ability to solve customer concerns
- Ability to navigate in multiple computer systems while interacting with the customer simultaneously
- Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate
- Must have strong time management skills and the ability to work under pressure and with limited supervision
- Must have excellent written and verbal communication skills
Preferred Qualification:
- Ability to use good, sound judgment in decision making
- Ability to effectively manage change and remain calm in stressful situations
- Self-Motivated and committed to drive results with professional business maturity
Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Employment Type: Full Time, Permanent
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People are getting interviews at American Express through
People are getting interviews through
(based on 220 American Express interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
24%
23%
18%
10%
3%
3%
19% candidates got the interview through other sources.
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What people at American Express are saying
Rating based on 2 Account Protection Specialist
reviews
Anonymous · Fraud
in Gurgaon
Likes
The company environment is good.
Dislikes
They ruin employee’s careers
Read 2 reviewsAccount Protection Specialist salary at American Express
reported by
26
employees
₹4.8
L/yr - ₹8
L/yr
19%
more
than the average Account Protection Specialist Salary in India
View more details
What American Express employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
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