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Senior Application Support Engineer- L3/L4
5-8 years
Hyderabad / Secunderabad
1 vacancy
Senior Application Support Engineer- L3/L4
Foundation AI
posted 11d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Location: Hyderabad
Work Mode: Remote / Hybrid
Reporting to: Lead - Customer Support
About US:
Foundation AI automatically ingests incoming documents, emails, and attachments across your firm. It profiles, matches, classifies, and saves each to your DMS and then automates document-dependent workflows according to your rules. Read more about us at www.foundationai.com Job Overview: We are seeking a skilled Application Support Engineer who will be responsible for providing high-quality technical support to customers using Foundation AI s software solutions. In this role, you will resolve technical issues related to the product, assist customers in optimizing their workflows, and ensure application stability and performance. You will also work closely with cross-functional teams, including engineering, DevOps, and product management, to escalate and resolve complex problems. Your goal will be to deliver exceptional customer service and technical support while contributing to a continuous improvement culture. This is an exciting opportunity for someone passionate about technology and solving real-world problems. Key Responsibilities: Technical Support Troubleshooting:
- Provide timely technical support to customers experiencing issues with Foundation AI s applications, ensuring SLAs and KPIs are met.
- Diagnose and resolve issues related to application performance, user experience, functionality, and integrations with third-party systems.
- Investigate problems reported by customers, perform root cause analysis, and work towards permanent solutions to prevent future occurrences.
- Replicate issues in staging or testing environments to verify customer issues and ensure accurate resolution.
- Debug and analyze log files, code, and system configurations to identify and fix technical issues, often collaborating with the DevOps and development teams for deeper analysis.
Employment Type: Full Time, Permanent
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