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Product Support Engineer
2-5 years
₹ 4 - 6.5L/yr
Mumbai, Bangalore / Bengaluru, Delhi/Ncr
10 vacancies
Product Support Engineer
Euler Motors
posted 27d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Provide technical support to customers through phone, email, or chat for issues related to telematics products.
- Troubleshoot and resolve customer complaints in a timely manner using problem-solving skills and knowledge of product features.
- Conduct after-sales service activities such as diagnosing faulty devices, repairing or replacing components as needed.
- Collaborate with internal teams to identify root causes of recurring issues (RCA) and implement solutions to prevent future occurrences.
- Utilize Zendesk software for ticketing system management and tracking customer interactions
Preferred candidate profile
- 2-6 years experience in product support engineering or related field
- Diploma/ B.Tech /B.E degree in any Specialization
- Strong understanding of BMS testing, RCA techniques, technical and troubleshooting principles, and Zendesk software proficiency.
Employment Type: Full Time, Permanent
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Anonymous · Product Management - Technology
in Guwahati
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