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2 Vembu Technologies Jobs
Product Support Engineer
Vembu Technologies
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about our products via email call support
- Identify and escalate priority issues as per Client specifications
- Assisting clients/partners in troubleshooting via remote access
- Rectifying issues and closing the query/issue in a timely manner
- Ensuring customer experience by providing First Time Resolution(FTR) and doing Root Cause Analysis(RCA) for repetitive major issues
- Experience with operating systems including Windows, Linux(Centos/Ubuntu). [Mac OS X optional]
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it
- Proper phone etiquette and ability to speak and write clearly accurately. Some support will be provided over the phone (via our VoIP system)
- Excellent writing skills. Most of the support work will be written (email, documentation, etc.)
- Knowledge of storage based software computer applications and equipment s
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
- 0 to 2 years of experience in technical support role
- Knowledge in virtualization technologies, cloud computing, and storage concepts is preferable
- Candidates with international voice experience is a plus
Employment Type: Full Time, Permanent
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What people at Vembu Technologies are saying
Rating based on 1 Product Support Engineer
review
Anonymous · Product Management
in Chennai
Can learn more
- Job security - Good
Micro management
- Salary - Poor
Product Support Engineer salary at Vembu Technologies
What Vembu Technologies employees are saying about work life
Vembu Technologies Benefits
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