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Meero

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3.4

based on 34 Reviews

9 Meero Jobs

Care Agent

Meero

3.4

based on 34 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

Care Agent

Meero

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Support Automotive Engineering Online Sales SaaS Sales JIRA Continuous Improvement

+ 2 more

Job Description

We are looking for a Technical Customer Support Executive to join our Care team. Your primary mission will be to be the bridge between the Care and the Product team, where you will help users get faster, accurate replies by owning user concerns.

Responsibilities:

Technical support for our Industry-leading SaaS product, which requires proactivity in issue identification and in contacting our client s service provider.

Use customer support tools (HubSpot, Jira, Zendesk) to manage and resolve queries.
Analyze data/log patterns to solve technical difficulties.
Actively gather and communicate customer feedback, suggestions, and trends to contribute to the continuous improvement of our products and services.
Bug qualification / reproduction / prioritization.
Debug technical difficulties and perform root cause analysis

Profile Requirements:

Overall experience of 3 years, with a minimum of 2 years of experience for Technical Support in a SaaS environment.
Autonomous, organized with good communication and analytical skills.
Experience with Jira and Hubspot is a plus.

Employment Type: Full Time, Permanent

Read full job description

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