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Care Agent
Meero
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We are looking for a Technical Customer Support Executive to join our Care team. Your primary mission will be to be the bridge between the Care and the Product team, where you will help users get faster, accurate replies by owning user concerns.
Responsibilities:
- Technical support for our Industry-leading SaaS product, which requires proactivity in issue identification and in contacting our client s service provider.
- Use customer support tools (HubSpot, Jira, Zendesk) to manage and resolve queries.
- Analyze data/log patterns to solve technical difficulties.
- Actively gather and communicate customer feedback, suggestions, and trends to contribute to the continuous improvement of our products and services.
- Bug qualification / reproduction / prioritization.
- Debug technical difficulties and perform root cause analysis
Profile Requirements:
- Overall experience of 3 years, with a minimum of 2 years of experience for Technical Support in a SaaS environment.
- Autonomous, organized with good communication and analytical skills.
- Experience with Jira and Hubspot is a plus.
Employment Type: Full Time, Permanent
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Campus Placement
50%
25%
25%
Moderate
Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Meero are saying
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based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Meero Benefits
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