Forsys - Salesforce Director (10-15 yrs)

About Forsys:

- Forsys Inc. is a leader in Lead-to-Revenue transformation, combining strategy, technology, and business transformation to drive growth.

- With a team of over 600 professionals spread across the US, India, UK, Colombia, and Brazil, and headquartered in the Bay Area, Forsys epitomizes innovation and excellence.

- Our role as an implementation partner for major vendors like Conga, Salesforce and Oracle; an incubator for pioneering ideas and solutions positions us uniquely in the consulting industry.

- We are dedicated to unlocking new revenue streams for our clients and fostering a culture of innovation.

- Discover our vision and the impact we're making at forsysinc.com.

Job Summary:

- The Director Salesforce, will be responsible for overseeing the planning, execution, and delivery of Salesforce-related projects and services.

- This role involves managing a team of Salesforce professionals, coordinating with stakeholders, and ensuring that projects are delivered on time, within scope, and within budget.

Key Responsibilities:

Leadership and Management:

- Lead, mentor, and develop a team of Salesforce/Conga engineers and administrators.

- Foster a collaborative and innovative team culture.

- Set clear goals, monitor performance, and provide regular feedback.

Strategy and Planning:

- Develop and execute the Salesforce/Conga strategy aligned with business objectives.

- Collaborate with senior management to define and prioritize Salesforce/Conga projects.

- Identify opportunities for process improvements and automation.

Technical Expertise:

- Oversee the design, development, testing, and deployment of Salesforce/Conga solutions.

- Ensure adherence to best practices in Salesforce/Conga configuration and customization.

- Stay updated on Salesforce/Conga platform updates and industry trends.

Project Management:

- Manage development timelines, resources, and budgets.

- Coordinate with cross-functional teams to ensure successful project delivery.

- Track and report on project progress and key performance indicators.

Stakeholder Engagement:

- Work closely with business units to understand their needs and translate them into technical requirements.

- Provide technical guidance and support to stakeholders.

- Communicate effectively with stakeholders at all levels.

Quality Assurance:

- Implement robust testing and quality assurance processes.

- Ensure solutions meet performance, security, and scalability requirements.

- Conduct code reviews and enforce coding standards.

Service Delivery:

- Oversee the delivery of Salesforce support, maintenance, and enhancement services.

- Ensure timely resolution of client issues and requests.

- Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs).

- Continuously improve managed services processes and methodologies.

- Implement best practices for incident management, problem management, and change management.

- Identify opportunities for automation and efficiency gains.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.

- Overall 10+ years of experience, 10+ years of experience in Salesforce development and administration.

- 7+ years of experience in a leadership or managerial role.

- Strong knowledge of Salesforce CRM platform, including Sales Cloud, Service Cloud, and Marketing Cloud.

- Conga CPQ and CLM knowledge is desirable.

- Proficiency in Apex, Visualforce, Lightning components, and other Salesforce technologies.

- Experience with Salesforce integration tools and techniques.

- Excellent project management skills with a track record of delivering complex projects on time and within budget.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Salesforce Certified Technical Architect (CTA) or Salesforce Certified Application Architect.

Experience: 10-12 Years