Client Operations Specialist

*NOTE*: the role will require you to work in shift.

Shift 1: 4:30 PM to 1:30 AM IST (Transport will be provided)

Shift 2: 8:30 PM to 5:30 AM IST (Remote)

ONLY Delhi/NCR candidates preferred, who can commute to our Delhi office.

Apply to the job here:

https://forrester.wd1.myworkdayjobs.com/en-US/careers/job/Client-Operations-Specialist_R-101017

Alternatively send resume on rakaur@forrester.com with following details:

- Availability to start:

- Salary expectations or current salary:

- Current Location:

- Are you comfortable working 5 days onsite from our Delhi office? (Yes/No):

- Are you comfortable working in shift? (yes/no) If yes, please mention shift timing:

About This Role:

Forrester's Client Operations Specialist is responsible for the value delivered to our biggest clients as part of the customer success services organization. This role supports the customer journey through efficient service and ensures the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized.

Job Description:

• Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client's cases
• Track accurately incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels
• Ensure all analyst interaction sessions are successfully completed and delivered to clients without any incident
• Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications
• Track all client-related requests in Forresters customer relationship management (CRM) database
• Troubleshoot any technical issues for clients or internal employees
• Support ad hoc projects related to customer success services as needed

Job Requirements:

• A BA or BS degree and strong academic record
• Hands-on experience with Outlook (for email and scheduling) and Salesforce CRM tool is a plus
• Keen attention to detail and deadlines
• Effective work collaboration with colleagues to support shared responsibilities
• Excellent customer service skills; success in prioritizing and managing multiple request types in a fast-paced, dynamic environment
• Resourceful thinking, planning, innovation, and execution
• The ability to work from 4:30 PM to 1:30 AM IST or 8:30 PM to 5:30 AM IST.

Were a network of knowledge and experience leading to richer, fuller careers. Here, were always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. Its a place where everyone is given the tools, support, and runway they need to go far. Well be right there beside you, every step of the way.

Lets be bold, together.