Franchise Manager

JOB PURPOSE

Provide ground level support, facilitate, and coordinate Footprints franchise acquisition and development efforts.

KEY ACCOUNTABILITIES

• Generate and qualify new franchise leads.
• Franchise sales marketing.
• Coordinate the franchise recruiting process.
• Manage Footprints’ franchise sales and lead database.
• Franchise Meetings and Signup.

DUTIES AND RESPONSIBILITIES

• Make telephone calls to the leads assigned by the system to validate the leads and present information on Footprints franchise.
• Pre-qualify the leads by asking questions about their location preference, profiles, interests etc.
• Present information to the qualified leads about the Footprints franchise model, investment required to start and run a franchisee centre etc.; Conclude calls by sending the prospects mails/messages with links for further information on the franchise opportunity.
• Capture and document information on the leads obtained through the telecalls in the system.
• Enter and update prospects’ information in the database.
• Schedule and make follow up calls to assess the level of interest of the prospects and to qualify them for the next stage of face-to-face meeting.
• Send requests to prospects for filling up the Expression of Interest (EoI) forms to collect information regarding their funding ability.
• Schedule face-to-face meetings for prospects.
• Complete Franchise Meetings and repeat meetings.
• Responsible for Signups.
• Hand out the ROI-Sheet, the Term-Sheet, and the Agreement Draft to the franchisee candidates approved by the RM / Head - Franchise Development.
• Answer queries, provide information, assist the prospects with centre visits and provide support as required.

EDUCATION / QUALIFICATIONS

EDUCATION

Graduate – B.A. / BBA / B.sc /B. Com

TRAINING / CERTIFICATION

N.A.

EXPERIENCE

3-4 years’ experience in tele-sales or other sales/customer service role

KNOWLEDGE/SKILLS/ABILITIES

Technical

• Proficiency in relevant computer applications
• Data Entry Skills

Non-technical

• Active Listening
• Persuasiveness
• Persistence
• Telephone Etiquette and Customer Focus
• High Energy Level