Fleet Coordinator/Fleet Coach (Walk In)

Key Responsibilities:

• Own the last mile service metrics for the assigned cluster of stores and drive operational

efficiencies

• Ensure the fleet of delivery executives across areas are disciplined, and resolve

disputes/strikes that may arise in these areas, warranting an efficient and healthy work

environment.

• Perform demand vs supply forecasting periodically and ensure the store has the optimal

mix of fleets

• Collaborate with the in-store team in the design and rollout of a pay-out structure that

motivates and rewards the desired behaviours and performance of delivery executives

• Drive training sessions for delivery partners on company policies, safety protocols, and

customer interaction best practices.

• Monitor fleet performance through regular evaluations and provide actionable feedback.
• Address grievances in a timely fashion and provide coaching to improve individual

performance..