Supervisor

Title- Supervisor

Job Location- Ahmedabad

Salary -Rs 16000 pm

About Ecom Express:

Ecom Express Limited is a leading end-to-end technology enabled logistics solutions provider to the Indian e-commerce industry. Headquartered in Gurugram, Haryana, Ecom Express was incorporated in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana and Late. Sanjeev Saxena with their 100+ years of cumulative experience in the Indian logistics and distribution industry. Ecom Express has its presence in all 29 states of the country and operates in over 2650+ towns across 27,000+ PIN-codes in India.

About the role:

The supervisor is responsible for overseeing the organizations operations function and success of assigned operations within a complex network environment as per laid down systems and processes. 

Job Responsibilities:

Major KRA

A. Project Manager

 Program Strategy and Operations execution:

• Lead the planning, execution, and optimization of Dark store programs, ensuring alignment with business objectives and customer expectations. 
• Define key performance indicators (KPIs) and measure the success of Dark store programs, recommending improvements and best practices. 
• Develop project plans, set timelines, allocate resources, and lead teams to successful project execution.

 • Oversee the daily operations of the fulfilment centre, ensuring orders are processed accurately, efficiently, and on time. • Coordinate with state level POCs to ensure timely order placements, inwards and issuance.

 • Ensure daily inventory counts and sanity PAN India through state POCs

. • Handle escalations from the client along with the ground personal.

• Ensure accurate inventory levels through regular cycle counts and reconciliation of inventory discrepancies

. Process Improvement: 

• Implement and drive process improvements aimed at reducing costs, enhancing efficiency, and improving customer satisfaction in operations.

 • Work closely with the Program Manager to identify and execute best practices for process optimization and operational scaling. 

Cross-Functional Collaboration: 

• Work closely with operations, customer service, analytics, and commercial team to ensure timely go-live and continuity of the sites.

 • Coordinate with the central team of client and our side for the successful execution of the project.

 Reporting and Analytics: 

• Provide regular operational reports on performance, including KPIs such as timely inwards, no stock outs, timely issuance, accurate issuance and inventory reconciliation. 
• Analyse operational data to identify trends, areas for improvement, and potential risks to service levels or profitability. B. Reconciliation SPOC
• Prepare MIS Reports and highlight the same to key stakeholders regularly

. • Do justice for resolving/ Validating of complaints. Provide required RCAs.

 • Coordinate with Customers and Operations Team.

 • Provide regular operational reports on performance, including KPIs such as timely inwards, no stock outs, timely issuance, accurate issuance and inventory reconciliation

• Analyse operational data to identify trends, areas for improvement, and potential risks to service levels or profitability.

C. Go-Live Executive

 • Roll out new stores as per the designed SOP & Checklist.

 • Oversee the daily operations of the fulfilment centre, ensuring orders are processed accurately, efficiently, and on time. • Maintenance of inventory sanity till site handover to operations. 

• Work closely with operations, customer service, analytics, finance, admin, HR and commercial team to ensure timely go-live and continuity of the site 

QUALIFICATION/TECHNICAL KNOWLEDGE

Essential 

• Graduate/Postgraduate
• Proven ability in last mile operations.
• Proficient in MS Office 
•  • 1 to 3 Years’ experience in handling Operations
•  Preferred Ready to travel
• • Responsible for performance monitoring.
•  • Follow instructions and Work with other staff as a team.
•  • Hands on experience in Cash management and analytical job management

Preferred

• HSC /Graduation/Post Graduation
• Good knowledge of logistics / E- commerce industry and operational processes and systems.

 Key Behavioral Competencies:

 Generic:

• Adaptability/Flexibility

 • Communication 

• Interpersonal Skills 

 Initiative 

• Leadership 
• Planning & Organizing

 • Team Building

 • Result Orientation 

• Problem Solving Skills
• Cost Consciousness

Why join Ecom Express?

We are one of the most exciting, innovative and fastest growing logistics companies in India. We believe in the power of people, and we encourage every employee to be their best by empowering them with a great working atmosphere and challenging working experience.