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Technical Support Representative II
0-4 years
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Technical Support Representative II
FIS
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- Responsible to handle all Access Management & troubleshooting tasks. Responsible to fulfill client access requirements with accuracy. Provide help in resolving technology / troubleshooting support issues.
- Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
- Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
- Asks probing questions to gather relevant information on routine and complex calls.
- Uses effective listening skills to develop understanding of client questions or issues.
- Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
- Maintains passwords, data integrity and file system security for the desktop environment.
- May participate in development of information technology and infrastructure projects. May have expertise in commonly used business applications.
- May handle phone and email assistance as well.
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices.
- Any graduation or Post Graduation in IT domain
- Sound technical knowledge in Identity and Access Management
- Good Communication skills (Can work on calls)
- Experience Range - 0 to 4 Years
Employment Type: Full Time, Permanent
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