People Solutions Analyst - ServiceNow HRSD - 12m FTC

As a ServiceNow HRSD you will be responsible to play a critical role in providing continuous functional and technical support in the development, implementation, support, and coordination of the people solutions that drive our business

You will be technically astute; possessing advanced excel and analytical skills as well as being able to understand user requirements and translate these into potential solutions. This role is key to ensuring the optimum performance of our ServiceNow HRSD solutions, gathering & analysing data and making recommendations based on trends and metrics. This role requires a keen eye for detail as well as the ability and appetite to problem-solve.

What you will do

Tests and troubleshoots functional issues as they arise; and implements changes necessary to achieve successful resolution of functional issues. Works closely with the Technology team and/or product owners to resolve any issues or challenges.

Supports requirements definition, testing, implementation, documentation, and maintenance of assigned people solutions.

Partners with product owners and Technology on all upgrades, enhancements, and implementations to ensure testing and documentation are completed and signed-off. And technology knowledge is always kept up to date.

Serves as a technical point-of-contact for assigned people solutions and subject matter expert around ensuring data integrity, full business requirements and analysing data flows for process improvement opportunities.

Provides system support for all ServiceNow HRSD people applications and solutions

Manage all the essential digital records where data is not yet being managed by individuals or HR.

Responsible for reviewing business or Change Requests and seeking clarification where needed to be able to inform potential solutions, identify dependencies and or risk

Assist with any People Solution-related queries/issues/diagnostic tests and analyse HR data to provide rapid resolutions to any solution/technology challenges.