Senior Analyst - Product Support

Job Profile:

InP - Production Support Representative II

Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.

About the Team:

As a Senior Engineer, you will play a crucial role in our team, leveraging your expertise in the FIS product or demonstrating a strong eagerness to learn. Your responsibilities will include monitoring alerts, addressing production issues, and creating problem tickets for unresolved issues. Additionally, you will collaborate closely with various stakeholders, including technology, operations, and other upstream and downstream teams, to ensure seamless communication and effective problem resolution. Your proactive approach and technical acumen will be key to maintaining the stability and efficiency of our systems.

What you will be doing:

Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Other related duties assigned as needed.

Essential Skills

• Prior banking or finance related experiences a plus; personal banking experience preferred
• Documents client information and recurring technical issues to support product quality programs and product development
• Knowledge of FIS products and services
• Strong analytical skills
• Knowledge in programming, business analysis or implementation of software products
• Organizational and time management skills required
• Self-starter with proven ability to work independently
• Extremely comfortable working with computers and a variety of applications
• Excellent oral and written communications skills
• Strong problem-solving skills.

Desirable Skills

• Ability to analyze problems and produce a range of options to arrive at preferred solution.
• Ability to bring clarity with authority backed by strong functional and communication skills.

What you bring:

Knowledge / Experience

• Unix, Linux, SQL are the primary requirements for the role.
• Knowledge of the Derivative market especially on post trade activities.
• Ability to build and maintain strong Client relationships portraying deep technical and functional expertise
• Knowledge of Project Methodology viz. AGILE, Waterfall etc

Education:

High school diploma, GED or equivalent. Bachelor s degree in Engneering or related field or the equivalent combination of education, training, or work experience is preferred

What we offer you:

• An exciting opportunity be a part of World s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities - FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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