Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Fourkites Team. If you also belong to the team, you can get access from here

Fourkites Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

9 Fourkites Jobs

Manager, Product Support

2-7 years

Chennai

1 vacancy

Manager, Product Support

Fourkites

posted 3mon ago

Job Description

The Manager of Product Support will oversee the Product Support Specialists and Analysts in the Chennai office. This role is responsible for handling and resolving problem escalations, engaging as a Subject Matter Expert (SME) for various aspects of the product, and analyzing team performance and improvement opportunities. The Product Support Manager will work to drive engagement, discover ways to increase operational efficiencies, and act as a team mentor which includes guiding, challenging, and developing team members. This role reports to the Director of Product Support in the Chicago office and will help to coordinate and expand support efforts between the two offices.

Responsibilities

  • Manage the Product Support Specialists and Analysts, directing the team and serving as a liaison to the Chicago office.
  • Drive alignment and improvement across the team by identifying and analyzing trends and roadblocks and presenting recommendations to resolve.
  • Provide oversight to the Analysts serving as a thought leader in data analysis and data validation.
  • Partner with the development and product teams to resolve escalated technical issues.
  • Monitor response metrics and recommend process improvement measure to drive efficiencies and effectiveness in responding to issues.
  • Oversee daily business operations to ensure SLAs are exceeded.
  • Facilitate strong, clear and effective communication across all stakeholders.
  • Document recurring problems, drive root cause analysis, and champion problem resolution.

About you

  • 2+ years of leadership experience in product/customer support and/or analysis
  • Proven ability to troubleshoot complex issues and find resolutions
  • Demonstrated technical knowledge --familiarity with cloud software and developer tools and are eager to learn new skills
  • Comfortable with organizing and creating structure out of sometimes ambiguous problems
  • Excellent verbal and written communication skills
  • Analytical ability to work through large sets of data to analyze and find conclusions
  • Advanced experience with Microsoft Excel
  • Experience with R or other analytical tools preferred
  • Knowledge of web services, APIs preferred
  • Knowledge of common data formats such as JSON and XML preferred
  • Experience in SaaS or other tech startups a plus

Employment Type: Full Time, Permanent

Read full job description

Prepare for Product Support roles with real interview advice

Top Fourkites Product Support Interview Questions

Q1. 1. What is Data models 2. What are the activities used in ADF 3. What is IR?
Q2. System design of whatsapp
Q3. Low level Design for a search engine system.
View all 8 questions

What people at Fourkites are saying

Product Support salary at Fourkites

reported by 1 employee
₹5.4 L/yr - ₹6.9 L/yr
55% more than the average Product Support Salary in India
View more details

What Fourkites employees are saying about work life

based on 59 employees
83%
94%
86%
67%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fourkites Benefits

Team Outings
Work From Home
Soft Skill Training
Health Insurance
Cafeteria
Education Assistance +6 more
View more benefits

Compare Fourkites with

FarEye

3.1
Compare

LogiNext Solutions

1.8
Compare

Shiprocket Private Limited

3.7
Compare

Shadowfax Technologies

3.6
Compare

Delhivery

3.9
Compare

Ecom Express

3.8
Compare

XpressBees

3.6
Compare

Aurigo

4.7
Compare

Prime Focus Technologies

3.4
Compare

Vyapar

3.5
Compare

MapmyIndia

3.8
Compare

ZIGRAM

3.2
Compare

Yodlee

3.8
Compare

Algonomy

4.0
Compare

Fingent

4.4
Compare

Bravura Solutions

3.9
Compare

Paramatrix Technologies

4.3
Compare

RGBSI

3.5
Compare

KEKA TECHNOLOGIES

3.3
Compare

TEOCO Software

3.9
Compare

Similar Jobs for you

Product Support at AlphaSense India

Pune

1-2 Yrs

₹ 10-11 LPA

Product Support at AlphaSense

Pune

4-5 Yrs

₹ 7-8 LPA

Product Support at AlphaSense

New Delhi

1-2 Yrs

₹ 10-11 LPA

Product Support at AlphaSense

Mumbai

1-2 Yrs

₹ 10-11 LPA

Product Support at Exeter Premedia Services

Chennai

5-6 Yrs

₹ 7-8 LPA

Product Support at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

3-7 Yrs

₹ 7-12 LPA

Product Support at Temenos

Bangalore / Bengaluru

2-5 Yrs

₹ 6-7 LPA

Product Support at JLL

Aurangabad

2-5 Yrs

₹ 4-8 LPA

Product Support at JLL Technologies

Aurangabad

2-5 Yrs

₹ 4-7 LPA

Product Support at Temenos

Chennai

3-7 Yrs

₹ 6-7 LPA

Manager, Product Support

2-7 Yrs

Chennai

3mon ago·via naukri.com

Senior IT Support Engineer

3-7 Yrs

Chennai

4d ago·via naukri.com

Principal Software Engineer Opportunity @ FourKites

12-17 Yrs

Chennai

15d ago·via naukri.com

Principal Software Engineer

6-8 Yrs

Chennai

16d ago·via naukri.com

Staff Software Engineer

8-13 Yrs

Chennai

16d ago·via naukri.com

Senior Executive - Payroll

5-7 Yrs

Chennai

16d ago·via naukri.com

Senior Finance Executive - India Payroll

4-9 Yrs

₹ 7 - 11L/yr

Chennai

17d ago·via naukri.com

Staff Software Engineer

2-6 Yrs

Chennai

1mon ago·via naukri.com

Senior Database Administrator

6-14 Yrs

Chennai

1mon ago·via naukri.com
write
Share an Interview