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Fourkites
9 Fourkites Jobs
Manager, Product Support
Fourkites
posted 3mon ago
Flexible timing
Key skills for the job
The Manager of Product Support will oversee the Product Support Specialists and Analysts in the Chennai office. This role is responsible for handling and resolving problem escalations, engaging as a Subject Matter Expert (SME) for various aspects of the product, and analyzing team performance and improvement opportunities. The Product Support Manager will work to drive engagement, discover ways to increase operational efficiencies, and act as a team mentor which includes guiding, challenging, and developing team members. This role reports to the Director of Product Support in the Chicago office and will help to coordinate and expand support efforts between the two offices.
Responsibilities
About you
Employment Type: Full Time, Permanent
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