International Chat Process

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, Mexico and India. Our right shore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job Title: Customer Support International Chat

Location: Mindspace Malad west Mumbai

Work from Office

Education: Undergraduate and Graduate are eligible (B.E/B.Tech/BSc/IT graduate freshers not Eligible)

B.A/B.com - Fresher are Eligible or HSC with 12Months of experience

Language preferred : Fluent in English

Rotational Shift - 5 days working

Role Description: A CSA in this role responds to customer queries and provide resolution, support and assistance to the customers. The Agent will play an integral role in improving the customer experience by providing fast, friendly and effective service with accurate and personal solutions to customer enquiries.