Facilitator/Trainer - Claims Adjudication

Job description

Facilitator / Trainer - Claims Adjudication

Location : Chennai - Navalur

Roles & Responsibilities:

• In-depth Knowledge and experience in the US Healthcare.
• 4-7 years of experience in Claims Adjudication. With over 1 year of experience as a Trainer.
• Conducting multiple trainings for new hires and managed nesting along with certification process
• Maintain the training effectiveness above the required threshold by holding strong governance process in training
• Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly
• Identify gaps between internal process and customers expectations to help business produce the desired outcome
• Create content / training material for effective training
• Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees.
• Perform user acceptance testing for any new process rollouts / automation in the program
• Provides refresher training for bottom quartile
• Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately
• Periodic knowledge calibration with client

Interested candidates kindly share your updated CV to deepalakshmi.rrr@firstsource.com / 8637451071.