WALK-IN - Interview Hiring For International Customer Services

JOB Description:

A customer support agent in this role responds to customer queries over the phone, email and chat and provide support and resolution to existing/new queries on services provided by the client.

The agent will play an integral role in improving the customer experience by providing fast, friendly, and effective service with accurate and personal solutions to customer inquiries coming from across the country - India.

Minimum eligibility

1) Education: Graduate or above

2) Experience: 0-2 years in customer service

Roles and responsibilities

1) Manage large amounts of incoming phone calls, email exchanges and chats from the customers across the country

2) Initiate outbound phone calls and emails to respond to customers need

3) Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

4) Escalate customer service issues, if required

5) Update and process information accurately into the case management system(s) and spreadsheets

6) Clear Communication - during all conversations with customers over the phone, email or chat, use English that delivers information and solutions in an easy manner

7) Follow communication procedures, guidelines, and policies

8) Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy, respect and consideration

9) Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group

10) Perform non-phone, email or chat tasks whenever required in support of support of customer service such as reconciling duplicate records, work related to escalation desk, working on customer complaints and unresolved issues.

Qualifications

1) Excellent in written and verbal English communication

2) Strong phone contact handling skills, email writing skills and chat handling skills and active listening

3) Good problem-solving skills

4) Professional, empathetic & courteous in speaking and writing

NO BE,BTECH,MA,MCOM

HR Recruiter- Kiran - 9611652646- only whatsup

Excellent Communication Mandatory

Role & responsibilities

Preferred candidate profile

Perks and benefits