Training Manager - Call Centre & Back Office Teams - FinTech (3-8 yrs)

Role: Training Manager for Call Centre and Back Office Teams

Are you a dynamic trainer with a passion for empowering teams? Be part of a leading FinTech Company. This work-from-office role is based in Turbhe.

As a part of the team you will -

- Create and deliver impactful training sessions focused on operational workflows, tools, and procedures.

- Design engaging learning resources like course outlines, presentations, and interactive activities.

- Update training content regularly to stay aligned with evolving processes and policies.

- Evaluate team performance by reviewing live interactions and call recordings to identify areas for improvement.

- Assess training success through feedback, assessments, and performance tracking.

- Work closely with HR, managers, and QA teams to ensure training supports organizational objectives.

- Maintain accurate records of training schedules, attendance, and outcomes.

- Foster collaboration with stakeholders to ensure effective training implementation and alignment with business needs.

What We're Looking For:

Experience: Minimum 3 years

Additional Certification in Training is a plus.

Passionate Individuals who are eager to driver their career.