Anveta - Manager - Training (8-15 yrs)

Role: Training Manager

Experience: 8+ Years

Location: Mumbai WFO

Job Description:

Main Objectives of this position: To be one point contact for all training needs in QSC India

Function and duties:

- Responsible for conducting facilitative training skill as per business requirement

- Overall responsible to organize trainings with super user, BSD, Academy, GTM etc.

- TNI and content support as per requirement of team.

- Ensure employee activation on learning modules

- Extremely good knowledge of training customer service domain.

- Should be from the industry

- Facilitation skills : should be currently in training profile & conducting training sessions for employees.

- Excellent communication skills

- Mentoring & coaching ability

Qualifications and Technical Job Requirements:

- 8 - 12 years of relevant working experience

- 3 - 5 years latest experience as a Training Lead in a Shipping Industry

- Training Lead experience required for Voice and Email / Chat process

- Good working knowledge of MS Office tools

- Experience of team management (preferred)

Success Criteria for Position:

- Ensure new hire training starts immediately upon the joining of a new hire

- Conduct regular refresher trainings of existing employees on regular basis

- Review quality dashboard to conduct training for low performers on regular basis