2 Fintech Jobs

Key highlights of the role are listed below (purely indicative and not limiting):

Learning & Development:

- Manage trainings and trainers of Customer Experience teams

- Strategize and prepare Learning and Development plan in consultation with business leaders.

- Drive and deliver training teams interventions as per the guidelines of the Organization.

- Design and manage delivery of innovative learning solutions and track post training implementation

- Training Management via External Vendors and Training Agencies

- Design and implement evaluation strategies and Effectiveness Testing to ensure training programs are effective at developing and retaining knowledge, skill and performance.

- Prepare relevant analytics and reports/dashboard.

- Research market best practices and provide reports to management.

- Support L&D team on any ongoing projects

Talent Acquisition and Retention:

- Manpower Planning, Forecasting and budgeting activities as per business plan.

- Manage recruiters in maintaining the right candidate mix and sourcing to reduce cost per hire.

- Talent Acquisition and Retentions strategies and implementations.

- Develop strategies for recruitment of open and replacement positions in line with manpower planning forecasting and TAT.

- Generate ready pipeline for future hiring needs maintaining the flow of candidates.

- Take steps to ensure positive candidate experience.

- Maintain intelligent Hiring & Manpower related trackers & MIS.

Business partnering:

- Partner with Business (Functional Head / Vertical Head) to drive organization business plan

- Drive HR Projects closely with Business team in guidance of Head HR and Vertical Lead.

- Strong business and HR acumen, including strong problem-solving skills, critical and analytical thinking

- Strong Project Management skills / Well verged with Project Management methodology.

- Strong track record in hiring talent for current and future needs of an organization.

- Act as a single point of contact for internal stake holders for HR related queries

- Ability to proactively resolve issues, exercise good judgment, ownership, prioritization and display strategic and critical thinking. Proficiency in MS Office.

Performance Management System (PMS) and Appraisal:

- Oversee the implementation of a robust performance management system to align individual and organizational goals.

- Lead the annual performance review cycle, ensuring fairness, transparency, and alignment with business objectives.

- Develop and implement strategies for talent identification, development, and retention.

- Partner with business leaders to build succession planning frameworks and ensure a steady pipeline of leadership talent.

- Monitor the effectiveness of PMS and talent management initiatives, making recommendations for improvement.

HR Analytics & Productivity Insights:

- Provide strategic oversight to HR analytics and productivity studies to identify trends, insights, and opportunities for optimization.

- Establish and oversee regular dashboards and reporting mechanisms for sales and non-sales productivity metrics.

Employer Branding:

- Lead employer branding initiatives to position the organization as a top employer across digital and offline channels.

- Collaborate with marketing and HR teams to create impactful employer branding campaigns targeting diverse audiences.

Internal Communication:

- Ensure consistent and engaging messaging across internal platforms like WhatsApp and emails.

- Create strategically focused internal communications for teams as assigned.

Employee Engagement:

- Conceptualize, design and implement employee engagement strategies that results in the adequate impact on improving efficiencies and effectiveness.

- Drive and manage cultural integration activities.

Disciplinary Process:

- Implementation: Ensure the consistent application of company policies and procedures related to employee conduct and discipline. Familiarity with Indian labor laws and regulations is crucial for compliance.

- Investigations: Conduct thorough and impartial investigations into alleged misconduct or policy violations. This includes interviewing relevant parties, gathering evidence, and documenting findings. Documentation of all the reports, ensure timely delivery of all types of disciplinary letter post proper due diligence. Prepare MIS and data for auditor and stakeholders

- Documentation: Maintain detailed records of disciplinary actions, including warnings, suspensions, or terminations. Accurate documentation is essential for legal compliance and future reference. Can be part of POSH committee. Maintain records of all returns and challans

- Communication: Effectively communicate disciplinary actions to employees, outlining the reasons for the decision and providing guidance on improvement. Maintain confidentiality while respecting the principles of natural justice.

- Legal Compliance: Stay updated on changes in Indian labour laws and ensure that all disciplinary processes adhere to statutory requirements. This includes handling terminations within the legal framework.

- Employee Counselling: Provide support and guidance to employees facing disciplinary issues. Encourage constructive dialogue and help them understand the company's expectations.

- Collaboration: Work closely with other departments, such as legal and senior management, to align disciplinary actions with overall organizational objectives. Collaborate on policy reviews and updates.

- Training: Develop and conduct training programs for employees and managers to promote a clear understanding of company policies and expected conduct. This can contribute to preventing future disciplinary issues.

Any projects as assigned: