Associate Vice President

1. P&L Owner for managing a customer account of 100+ cr. in annual revenue for ATM services. Candidate will have to be target oriented, keen focus on revenues and margins, and should develop metrics for performance measurements.

2. As an Account Head, this role will be the face of the organization to the client across the ranks and locations. Owning and developing client relationship and trust would be of utmost importance. Effective engagement must result in fulfilling stated objectives, growing revenue streams and ensuring the company s brand equity is maintained and enhanced. Will have to engage with Senior Management and Functional teams in the client place across locations.

3. Lead functional teams for delivering services for portfolio spread across the country. Build and maintain a strong & cohesive team and align them with the given objectives.

4. Engage with vendors/partners in effectively delivering services. This will involve conducting regular/periodic reviews and handling escalations. Growing and managing partner engagement will be key aspect to this role.

5. Will have to acquire, if not from relevant industry background, detailed functional knowledge in ATM services, Cash management and field operations. Will have to keep updates on industry trends, competition and peer movements and plan account level strategies

6. Identify newer opportunities in the account for growing revenues and customer mindshare. Position offerings to suit the client s requirements.

7. Active involvement in day to day Operations. Will have to conduct regular internal reviews and ensure proper reporting.

8. Will be responsible for billing to collections cycle in the given account.

9. Manage escalations and ensure that issues reported by the Client are resolved. Avoiding further escalations.

10. Willingness to travel all over India to meet the GMs, Zonal Heads and Channel managers to build rapport and address concerns. Conduct regional level partner reviews as well for improving service levels.

11. Execute the account SLA with a strong governance model and regular review process, both internally and with the Client.

12. Be prepared with updates and presentations for Management level reviews on regular basis.