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Digital Transformation Analyst Specialist
5-7 years
Panipat, Yamunanagar, Faridabad + 3 more
1 vacancy
Digital Transformation Analyst Specialist
Field Industrial Supplies
posted 12hr ago
Job Role Insights
Key skills for the job
Job Description
- Work closely with the GBPO teams and LOBs to close the presales requirements
- Respond to customer inquiries and issues via emails with a high degree of expertise and as per GBPO requirements
- Provide in-depth and accurate information about GBPO products and services to customers, catering to their specific needs and concerns.
- Ensure a superior pre sales response through outstanding communication and advanced problem-solving skills
- Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in presales support
- Identify and consistently measure programs and deliverables against key performance metrics (KPIs)
What you bring:
- Excellent verbal and written communication skills in English
- 5-7 years of experience in BPO presales service, specifically in handling US and UK customers
- Strong interpersonal skills with the ability to empathize and understand complex customer needs
- Detail-oriented with excellent multitasking and organizational abilities, managing high-volume inquiries
- Proficiency in customer service software, CRM systems, and advanced computer skills
- Prior experience in pre- sales is a valuable asset in this role
- Financial services industry knowledge and/or large tech company experience is preferred
- Relationship builder with proven ability to work with senior business leaders and executives
- Ability to work collaboratively in a fast-paced team environment and across all organizational levels where flexibility, collaboration and adaptability are important
- Ability to successfully overcome obstacles and attention to detail
What we offer you:
- A range of benefits designed to help support your lifestyle and wellbeing
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities - FIS is your final career step!
- A work environment built on collaboration, flexibility and respect
Employment Type: Full Time, Permanent
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Digital Transformation Analyst Specialist
5-7 Yrs
Panipat, Yamunanagar, Faridabad +3 more
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