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Digital Transformation Analyst II
Field Industrial Supplies
posted 13hr ago
Job Role Insights
Key skills for the job
Job Description
- Analyze new and existing customers KPI performance and develop Back office/ Contact center improvement plans
- Collate content for inclusion in various reports
- Create publish combination of daily, weekly, monthly, quarterly, annual, and ad hoc reports
- Appropriate and timely engagement with the respective Client Service Manager regarding any aspect of service management reporting
- Responsible for successful delivery of contact center improvement recommendations resulting in highly satisfied, referenceable clients
- Work with cross functional teams to understand the data extracted from different applications
- Create reports/dashboards on Excel/Power BI/Tableau
- Extract/Transform/Load data from large scale databases or information systems to create custom datasets or models.
- Analyze and summarize data into graphs, charts, plots and reports for management use in support of call center operational and business objectives.
- Provide recommendations for improvement and written documentation that relates to analysis of data.
- Research data anomalies and issues.
- Create tables, figures, listings, or other references for use in reports and presentations of analysis.
- Documents the Key Business challenge articulate problems to the implementation team
What do you bring
- Excellent written and oral communication skills including an ability to communicate with all cross functional teams (technical and business)
- Good Proficiency with Office 365 applications (i.e., Outlook, Teams, SharePoint, PowerPoint, etc.)
- Good understanding of KPIs
- Experience with data visualization using different visualization tools (Power BI, Tableau etc)
- Strong Knowledge of SQL, stored procedures, Functions, Trigger etc.
- Strong critical thinking skills and attention to detail
- Strong organizational and multitasking skills with ability to balance competing priorities
- Deployment and implementation of digital transformation tools and technologies
What we offer you
A competitive salary with attractive benefits including private medical and dental coverage insurance
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern work environment and a dedicated and motivated team
A broad range of professional education and personal development opportunities
A work environment built on collaboration and respect
Employment Type: Full Time, Permanent
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Scrum Master(Agile Methodology, Azure Devops)
7-10 Yrs
Hyderabad / Secunderabad
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