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Product Support Representative Senior
Field Industrial Supplies
posted 12hr ago
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Key skills for the job
Job Description
- Provides in-depth product support to FIS clients by resolving incoming inquiries
- Responds to customer product inquiries via telephone or in written internet-based email or chat sessions
- Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters
- Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action
- Documents customer information and recurring technical issues to support product quality programs and product development
- Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes
- Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities
- Other related duties assigned as needed
- EDUCATION REQUIREMENTSBachelor s Degree in business or related field or the equivalent combination of education, training, or work experience
- Highly skilled with extensive proficiency
- Handles complex calls/solutions that require analysis and research
- Works on multiple projects as a project leader or periodically as the subject matter expert
- Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple FIS Products
- Uses SQL, Crystal Reports, or report manager to build complex reports
- Reviews and/or debugs code with such languages as COBOL, XML
- Writes moderately complex to complex test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity
- Works on cases that last several hours to several weeks
- Coaches and mentors junior staff
- Works under minimal supervision on complex projects
- Wide latitude for independent judgment
- Typically requires five or more years of demonstrated experience
Employment Type: Full Time, Permanent
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Scrum Master(Agile Methodology, Azure Devops)
7-10 Yrs
Hyderabad / Secunderabad
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