The CAFE MANAGER plays a pivotal role in the efficient operation of our cafe, ensuring a welcoming environment that keeps customers returning. This position encompasses various responsibilities that include managing daily operations, leading staff, and maintaining the quality of our food and beverages. With a keen focus on customer satisfaction, the Cafe Manager is tasked with creating an inviting atmosphere while driving sales and profitability. The ideal candidate will possess exceptional leadership skills, a solid understanding of cafe operations, and the ability to multitask effectively in a fast-paced environment. By maintaining high standards of service and product quality, this role is crucial in enhancing the overall brand experience for our clientele. Moreover, the Cafe Manager will coordinate with suppliers, manage budgets, and implement marketing strategies, thereby ensuring the cafe s long-term success and growth within the community.
Key Responsibilities
Oversee daily operations of the cafe to ensure smooth workflow.
Manage staff recruitment, training, and scheduling.
Supervise and mentor cafe staff to maintain high service standards.
Ensure compliance with food safety regulations and hygiene standards.
Develop and manage budgets, maximizing profitability.
Create and implement marketing and promotional strategies.
Interact with customers to gather feedback and address concerns.
Monitor inventory levels and place orders as needed.
Analyze sales reports and adjust strategies to optimize performance.
Prepare and maintain employee schedules for optimal coverage.
Maintain the cleanliness and appearance of the cafe environment.
Coordinate with suppliers to ensure timely delivery of quality products.
Drive initiatives for improving customer satisfaction and reducing wait times.
Ensure all staff are trained on menu items and service protocols.
Implement new technology or systems to improve service efficiency.
Monitor cash handling procedures and ensure financial accuracy.
Required Qualifications
High school diploma or equivalent; degree in hospitality management is a plus.
Minimum of 3 years of experience in food service management.
Proven experience in a leadership role within a cafe or restaurant.
Strong knowledge of food safety regulations.
Excellent communication and interpersonal skills.
Ability to analyze financial data and conduct performance assessments.
Experience with point-of-sale systems and inventory management software.
Flexible schedule with availability on weekends and holidays.
Strong problem-solving skills under pressure.
Passion for food and customer service.
Ability to manage multiple tasks and priorities.
Understanding of marketing strategies and community engagement.
Experience in team development and conflict resolution.
Detail-oriented with a focus on maintaining high standards.
Capability to build a positive team environment.
Adaptability to changing trends in the food and beverage industry.