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Ecommerce Delivery Manager
Experion Technologies
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description / Duties & Responsibilities:
- 5 years of experience leading an IT support team.
- Owns the overall design and execution of the Support Model and associated 24/7 daily
operations.
- Manages and guides a team responsible for delivering digital solutions to multiple international
markets on fluid timelines using various languages and tools.
- Leads the identification, prioritization, technical development and delivery of features and/or
bugs aligned with department long-term roadmaps, goals, and objectives.
- Partners closely with Business, Development, Technical Operations and Quality Assurance to
execute the successful, smooth, and regular deployment of production code against high
department standards.
- Experience working on the SAP Commerce platform leveraging Java and Javascript programming
languages.
- Experience in managing and overseeing an eCommerce solution that is classified as SaaS and used
by multiple countries.
- Experience in Managing Ecommerce Support Programs.
- Strong skills with Jira Service Management, Atlassian dashboards and metrics.
- Strong Ecommerce background with B2B/B2C implementation experience and working on
different Business models of commerce (B2B, B2C).
- Knowledge and experience with Design, Development, deployment and release processes for
Commerce implementations.
- Experience in Managing Ecommerce Support Programs
- Managing and Tracking SLA s.
- Flexibility to work in Shifts.
- Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless
user experience.
- Identify trends to improve operational efficiencies.
- Build in automations where possible.
- Working with peers and cross functional leaders to identify, examine and develop immediate and
long-term resolutions of support issues.
- Strong understanding of E-commerce solution architecture and knowledge of different systems
involved in a typical e-commerce solution.
- Experience in working in onshore/offshore model.
- End-to-end experience in software development life cycle and familiar with agile methodologies
like scrum.
- Should actively participate in communication with business stakeholders and participate in all
SDLC lifecycles.
- Should be capable of reviewing the work done by other team members and guide them in complex
issues.
- Should have good knowledge related to Agile methodology.
- Resolve any operational issues that arise.
- Excellent time-management, problem-solving and decision-making skills
- Analyze and report on e-commerce performance metrics to identify areas for improvement and
growth opportunities.
- Led and mentor e-commerce team members to develop their skills.
- Ensure compliance with all applicable laws and regulations related to e-commerce operations.
- Ensure daily operational activities are monitored and completed.
- Build strong relationships with cross-functional teams and business leads to implement and roll
out productivity tools, understand business needs and provide innovative technology solutions.
- Manage support schedules to ensure coverage, ticket assignments, support escalations with a
continued focus on process changes that improve resolution times.
- Manage the overall performance and growth of our IT Operations team to ensure maximum
performance and professional development.
- Conduct team meetings, communicate recommendations for improvement as necessary and
provide status reporting.
- Ability to communicate technical information in a clear manner to Stakeholders
- Ability to draft documents to build out knowledge base.
- Manage and lead the customer support team, providing guidance and support to ensure high-
quality service delivery.
- Collaborate with cross-department teams to align support efforts with overall business objectives
and enhance customer experience.
- Optimize support operations to improve efficiency and effectiveness, ensuring timely issue
resolution.
- Monitor key performance metrics and service levels to assess team performance and identify
areas for improvement.
- Conduct regular training sessions for the support team to enhance their skills and knowledge of
products and services.
- Lead initiatives for service process improvement to streamline operations and enhance the
customer journey.
- Provide escalation support for complex customer issues, ensuring swift and effective resolution.
- Understanding of key performance metrics related to customer service and support operations.
- Collaborates with external vendors and service providers to ensure timely and effective resolution
of issues.
- Acts promptly during critical incidents to minimize downtime and coordinate with relevant
stakeholders as necessary.
- Manages ecommerce-related user and system administration responsibilities for all
international markets.
- To adhere to the Information Security Management policies and procedures.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Delivery Manager roles with real interview advice
People are getting interviews at Experion Technologies through
People are getting interviews through
(based on 11 Experion Technologies interviews)
Campus Placement
Job Portal
Referral
46%
45%
9%
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Experion Technologies are saying
Delivery Manager salary at Experion Technologies
reported by
6
employees
with 13-15
years exp.
₹25
L/yr - ₹26.3
L/yr
At
par with the average Delivery Manager Salary in India
View more details
What Experion Technologies employees are saying about work life
based on 126 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Experion Technologies Benefits
Submitted by Company
Cafeteria 
Work From Home Team Outings Soft Skill Training Job Training Health Insurance
Submitted by Employees
View more benefits 
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Experion Technologies Thiruvananthapuram Office Locations
Thiruvananthapuram Office
Headquarter
Experion Technologies (India) Private Limited,
407, Thejaswini, Technopark Campus
Thiruvananthapuram
695581
695581
Thiruvananthapuram, Kerala Office
Experion Technologies (India) Private Limited,
B-5, Second Floor, Gayatri Building, Technopark Campus, Thiruvananthapuram, Kerala 695 581
Thiruvananthapuram, Kerala
695581
695581
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