Solution Delivery Manager

This is a role within Business Technology Services (BTS) Technology Relationships function accountable for management of technology deliveries. The Solutions Delivery Manager role takes a critical position in the supply of resources, delivery of changes to, and the support of systems delivered as part of project delivery. Main purpose of this role is to manage technical delivery of complex projects/programs as well as system/platform upgrades. The individual in this role needs to posses strong business and technical acumen and shall be able to manage priorities of the department.

Key Accountabilities and main responsibilities

Strategic Focus

• Coordinate with the technical resources to ensure change and remediations of any issues are done, on time, with quality and within budget.
• Be a dedicated Point of contact for the Project Managers and Change team.
• Lead on the technical aspects of any early estimation/discovery (resource estimations, planning and funding) across the multiple systems and services for preparation of projects and change for presentation to any governance/prioritization group.
• Work with the various disciplinary leads to clearly articulate the scope, deliverables, timelines, resourcing (internal/external) and costs for tracking against agreed project budgets.
• Supporting resourcing models, by ensuring up-to-date and accurate MIS to the PMO, thus allowing to accurately predict demand peaks and troughs - including predicted resource shortfalls.

Operational Management

• Ensure that the development & testing teams (across all required disciplines) have appropriate work items/tasks clearly articulated and scheduled for delivery at the required juncture to support a successful delivery.
• Ensure that projects, change, and estimations adopt the appropriate methodology, tooling and governance model to suite the system or delivery.
• Coordinate and distribute the workload throughout iterations to ensure commitments are met and the impact of unplanned work is managed and contained.
• Manage issues and blockers to ensure velocity and/or momentum to agreed milestones or delivery content is maintained.
• Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges.
• Ensure all solutions have been appropriately signed off and documented as part of the deliverable process.
• Provide regular updates to the Senior Manager, Technology Relationship articulating progress, risks, issues and concerns of change so these can be escalated or remedied in conjunction with the leadership team.
• Work with the Architecture Team to ensure that systems and change is delivered to Production where the product has been built outside of the agreed architectural standards or strategic direction.

People Leadership

• Work with other Solution Delivery Managers across the Development & Testing functions to stay up to date with the broader delivery portfolio sharing knowledge and gain support where needed or possible.
• Ensure timely communications are fed to key stakeholders at appropriate points and contribute to project status updates.
• Encourage a culture of innovation focused on adding value by way of accepting diverse views & ideas.
• Actively build and maintain a network of colleagues and contacts to achieve progress on objectives and shared interests.

Governance & Risk

• Adhere to all MUFG Retirement Solutions standards, policies and procedures.
• As part of overall governance, the individual needs to maintain and track below KPIs:

1. % of Incidents caused/created by code releases, change and IT Operational issues
2. IT Operational SLA performance against Service Catalogue for resolution of issues and incidents
3. % of systems able to provide CI/CD capability
4. Delivery success to agreed timelines for change and deliverables.
5. % adherence to ALM/SDLC best practice and tooling usage (Azure DevOps, JIRA, GitHub etc)
6. Timesheet recording accuracy for CAPEX and OPEX management.
7. % of formal processes documented

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

Experience

• Overall, 12-15 years of experience, with 8-10 years in IT systems analysis or development.
• Agile scrum master or PMBOK certification
• Experience in delivering and working with projects, change and products across multi-disciplined teams (software, COTS and Azure Cloud where possible)
• Strong technology background with experience of changes related to software (COTS or software derived) deliverables.
• Experience using agile delivery tools, ideally Azure DevOps, JIRA or similar (desirable)
• Proven successful project management experience.
• Proven ability to manage business and technology teams with internal processes & change management focus.
• Experience of planning, resource management and ability to work with technologists to determine and articulate appropriate estimates for inclusion in Business Cases
• Experience with influencing, updating and providing clear, confident updates or messages to senior Business and Technology Stakeholders
• Experience balancing multiple priorities and managing ambiguity.

Personal Attributes

• Exemplify positive customer service behaviours and promote a culture focused on ensuring customer needs are met.
• Maintain effective performance in difficult and challenging circumstances, encouraging others to do the same.
• Demonstrated ability to coordinate cross-functional work teams toward task completion.
• Demonstrated effective leadership and analytical skills.
• Advanced written and verbal communication skills are a must.