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Customer Service & Operations Delivery Manager
5-10 years
Gurgaon / Gurugram, Bangalore / Bengaluru
1 vacancy
Customer Service & Operations Delivery Manager
NatWest
posted 23d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Supporting technology partners to drive system improvements and the resolution of defects and incidents
- Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met
- Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
- Acting as an internal consultant to enable and inform effective standards, processes and controls
- Delivering the management of key controls and support in the maintenance of the business continuity plans
- An understanding of appropriate business specialist systems
- Good knowledge of operations, process management and products
- The ability to develop business and technical architectures
- A background in technology governance
- An understanding of internal and external regulatory frameworks
- Minimum of 5 years of experience in AML, CDD and KYC
- Strong understanding and knowledge of CDD and AML are required, certifications in AML and CDD are an add advantage
Employment Type: Full Time, Permanent
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