38 Exotel Jobs
·
2-8 years
₹ 10.4 - 23L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Customer Success Manager-Scaleups"> Customer Success Manager-Scaleups
Exotel
posted 13d ago
Flexible timing
Key skills for the job
About the Role
We are looking for a Customer Success Manager who brings 2+ years of experience in customer success and has a background in contact centers, APIs, and basic technical solutioning. This role requires strong customer engagement skills, the ability to drive adoption and retention, and the capability to support technical discussions while coordinating with internal teams.
Key Responsibilities
Customer Engagement & Retention
Drive adoption, retention, and NRR by working closely with customers.
Ensure smooth onboarding, usage optimization, and scaling up of solutions.
Conduct MBRs/QBRs and present insights to customers to maximize their ROI.
Technical & Solutioning Support
Act as a trusted advisor to customers, helping them navigate contact center solutions.
Possess a foundational understanding of APIs, integrations, and workflows related to customer communications.
Provide technical support in collaboration with sales, support and product teams for customer escalations.
Account Coordination & Growth
Work with sales to map accounts, create account plans, and support pipeline growth.
Help customers identify new use cases and coordinate deep-dive discussions for solution expansion.
While not a core responsibility we would want you to collaborate on pricing proposals, negotiations, and contract renewals as and when needed.
Operational & Delivery Alignment
Support customer coordination, implementation of SOWs, and go-live processes.
Assist in tracking usage data, billing issues, and custom invoicing.
Work closely with internal teams to ensure customers get the best experience.
What We re Looking For
2+ years of Customer Success experience in SaaS, cloud communications, or related fields.
Exposure to contact centers, customer communication solutions, and API-driven products.
Ability to collaborate cross-functionally with sales, product, and technical teams.
Strong problem-solving, relationship-building, and presentation skills.
Comfort in handling escalations, coordinating with technical teams, and supporting account growth initiatives.
Preferred Skills
Experience in SaaS / B2B Customer Success roles.
Understanding of billing, invoicing, and usage tracking in a tech environment.
Familiarity with Salesforce or CRM tools for customer tracking.
Ability to translate technical concepts into simple terms for customer discussions.
If you re passionate about customer engagement, retention, and technical solutions, we d love to hear from you!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Exotel Customer Success Manager roles with real interview advice
The kind of accounts you handle teaches you alot about the industry and you can become a pro. But if your accounts are not happening then it's tough.
You have to learn everything by yourself and you may not find opportunities to learn. Ultimately you will be blamed if you are not upgraded or qualified enough with the ocean of products.
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