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38 Exotel Jobs

Customer Success Manager-Scaleups"> Customer Success Manager-Scaleups

2-8 years

₹ 10.4 - 23L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Customer Success Manager-Scaleups"> Customer Success Manager-Scaleups

Exotel

posted 13d ago

Job Role Insights

Flexible timing

Job Description

About the Role

We are looking for a Customer Success Manager who brings 2+ years of experience in customer success and has a background in contact centers, APIs, and basic technical solutioning. This role requires strong customer engagement skills, the ability to drive adoption and retention, and the capability to support technical discussions while coordinating with internal teams.

Key Responsibilities

  • Customer Engagement & Retention

    • Drive adoption, retention, and NRR by working closely with customers.

    • Ensure smooth onboarding, usage optimization, and scaling up of solutions.

    • Conduct MBRs/QBRs and present insights to customers to maximize their ROI.

  • Technical & Solutioning Support

    • Act as a trusted advisor to customers, helping them navigate contact center solutions.

    • Possess a foundational understanding of APIs, integrations, and workflows related to customer communications.

    • Provide technical support in collaboration with sales, support and product teams for customer escalations.

  • Account Coordination & Growth

    • Work with sales to map accounts, create account plans, and support pipeline growth.

    • Help customers identify new use cases and coordinate deep-dive discussions for solution expansion.

    • While not a core responsibility we would want you to collaborate on pricing proposals, negotiations, and contract renewals as and when needed.

  • Operational & Delivery Alignment

    • Support customer coordination, implementation of SOWs, and go-live processes.

    • Assist in tracking usage data, billing issues, and custom invoicing.

    • Work closely with internal teams to ensure customers get the best experience.

What We re Looking For

  • 2+ years of Customer Success experience in SaaS, cloud communications, or related fields.

  • Exposure to contact centers, customer communication solutions, and API-driven products.

  • Ability to collaborate cross-functionally with sales, product, and technical teams.

  • Strong problem-solving, relationship-building, and presentation skills.

  • Comfort in handling escalations, coordinating with technical teams, and supporting account growth initiatives.

Preferred Skills

  • Experience in SaaS / B2B Customer Success roles.

  • Understanding of billing, invoicing, and usage tracking in a tech environment.

  • Familiarity with Salesforce or CRM tools for customer tracking.

  • Ability to translate technical concepts into simple terms for customer discussions.

If you re passionate about customer engagement, retention, and technical solutions, we d love to hear from you!


Employment Type: Full Time, Permanent

Read full job description

Exotel Interview Questions & Tips

Prepare for Exotel Customer Success Manager roles with real interview advice

Top Exotel Customer Success Manager Interview Questions

Q1. Find length of substring with longest distinct characters(non-repeating characters) eg - input "abcdab" result - "4(abcd)"
Q2. What is an api with example
Q3. How would you do a pricing analysis for Exotel product?
View all 11 questions

What people at Exotel are saying

3.2
 Rating based on 2 Customer Success Manager reviews

Likes

The kind of accounts you handle teaches you alot about the industry and you can become a pro. But if your accounts are not happening then it's tough.

  • Salary - Good
  • +2 more
Dislikes

You have to learn everything by yourself and you may not find opportunities to learn. Ultimately you will be blamed if you are not upgraded or qualified enough with the ocean of products.

  • Promotions - Poor
Read 2 Customer Success Manager reviews

Customer Success Manager salary at Exotel

reported by 32 employees
₹6 L/yr - ₹17.6 L/yr
6% less than the average Customer Success Manager Salary in India
View more details

What Exotel employees are saying about work life

based on 115 employees
76%
89%
64%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Exotel Benefits

Work From Home
Team Outings
Health Insurance
Child care
Cafeteria
Free Food +6 more
View more benefits

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