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Engaged Employer

EXL Service

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3.8

based on 6.7k Reviews

522 EXL Service Jobs

Senior Manager

EXL Services.com ( I ) Pvt. Ltd.

3.8

based on 6.7k Reviews

12-15 years

Chennai

1 vacancy

Senior Manager

EXL Service

posted 6hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Testing Google Tag Manager Security Testing

Job Description

Position Title, Responsibility Level: Sr Manager Quality Analyst, C2

Employment Type: Permanent

Essential Functions

15+ years of experience in Software Testing & Test Automation in Product/Solution development.

Hands-on experience in Leading, Managing and developing QA team.

Extensive experience in software quality assurance, with a proven track record in a managerial role.

Develop and implement QA policies, procedures, and best practices.

Collaborate with cross-functional teams to ensure quality throughout the software development lifecycle and is comfortable diving into the technical architecture of complex and highly scalable solutions.

Oversee the design and execution of test plans, test cases, and test scripts.

Ensure thorough testing of software products, including functional, regression, performance, and security testing.

Hands-on experience in designing and development of automation framework and creation of scripts using best industry practices.

Hands-on knowledge and experience on API test automation using any automation tool like JMeter, Postman, RestAssured.

Must have strong working knowledge of Database (SQL Server, Hive).

Must have working knowledge of CI/CD implementation, DevOps Principles and Practices.

Has a background in quantitative decision making, ability to drive business metrics, automate operational tasks, thereby driving process excellence and adoption of different tools and resources.

Good understanding of functional & non-functional tests and is able to define test plans specific to the project needs.

Has understood and adopted effective techniques of parallel testing in agile product development environment.

Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.

Strong knowledge or experience in cloud native technologies (Preferably Azure).

Conduct regular audits and reviews to ensure adherence to QA processes.

Primary Internal Interactions

Strong analytical, mediation and problem resolution skills.

Proven expertise and ability to develop processes and procedures which will enhance the overall efficiency with a strong bias towards automation in all operational tasks.

Responsibility for defining and driving functional/business goals.

Great attention to detail and a results driven approach.

Owning specific people programs on educating and development and team engagement.

Established leadership with a bias towards action, supporting a culture of ownership and learning.

Should be able to optimize & effectively manage resources and time.

Review with the Overall Product Manager & AVP for Defect RCA & improvements in the testing process.

Assessment and Progress meeting with AVP & above for additional product development features.

Should be able to carry out healthy and constructive confrontation with team members, peers, multiple technical and business teams for the benefit of Product.

Primary External Interactions

Excellent communication skills (verbal and written) to interact with Stakeholders across multiple lines of business on various project milestones, process changes, escalations, etc

Ensure compliance with industry standards and regulatory requirements.

Required Skills: Software testing, Business design/System testing

Defect Root Cause Analysis

Test Strategy & Test Plan Documentation

Agile process

Cloud testing

Hands on SQL Experience for data testing & report testing

JAVA for Automation Scripting, API and Performance testing

Tools: Automation Tools namely SELENIUM, Postman, QTP, Azure, AWS, Jenkins, Defect Management Software namely HPSM, JIRA, Fogbugz.

Servers Knowledge:

Skills Good to Have: US Healthcare Knowledge

Certifications in Selenium

Certifications such as ISTQB, CSTE, or similar

Process Specific Skills

Delivery Domain Product Testing Including Feature Testing, Integration and Regression Testing

Business Domain - US Healthcare Insurance & Payer Analytics

Soft Skills

Understanding of Healthcare business vertical and the business terms within

Good analytical skills.

Strong communication skills - oral and verbal

Ability to work with various stakeholders across various geography

Excellent Team player, with the ability to build & sustain teams

Should be able to function as an Individual Contributor as well if required.

Working Hours

General Shift 11 PM to 8 PM

Will be required to extend as per project release needs

Education Requirements

Masters or Bachelors degree from top tier colleges with good grades, preferably with an Engineering background.

Employment Type: Full Time, Permanent

Read full job description

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What people at EXL Service are saying

3.3

Rating based on 79 Senior Manager reviews

Anonymous · Data Science & Machine Learning in Gurgaon / Gurugram

Likes

Like the work.culture and supportive colleagues. Lot of opportunities to learn and growth.

Dislikes

Less office parties. Low budget for team engagement activities. Low transport options from company. No parking inside campus for junior employees and even Senior managers.

Read 79 reviews