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Senior Executive
2-4 years
₹ 4 - 8.5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Senior Executive
EXL Service
posted 28d ago
Job Role Insights
Flexible timing
Job Description
- Handling of inbound calls from providers and hospitals to inquire about member account queries related to (Precert, Eligibility, benefits, and claims).
- Raise request for pending/denied claims inquiry form providers.
- Create request for onshore to email/fax/post the documents or payments.
- The applicant will be responsible for handling an array of front facing duties.
- Some of these tasks including interaction with customers over the phone, via email or chat.
- Should be able to determine eligibility by comparing clients information against the requirements (particularly for claims).
- Should demonstrate the quality of attention to details, effective and clear communication, adaptability, empathy, patience and positive attitude.
- Ensure a secure and compliant work environment.
Skill Requirements:
- Any Graduate (Except B.Tech, BCA or any technical qualification).
- Candidate should have minimum 1-2 year experience into international calling (inbound or outbound).
- US Healthcare knowledge with inbound calling will be preferred.
- The applicant should be result oriented and meet client's expectation and should have excellent interpersonal skills with a problem-solving ability and must maintain a high level of professionalism and present the organization in best light possible.
- Good knowledge of MS office (Especially MS-Excel).
Employment Type: Full Time, Permanent
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What people at EXL Service are saying
Rating based on 737 Senior Executive
reviews
Anonymous · Quality Assurance and Testing
in Mumbai, Maharashtra
- Good for people keeping interest in Data Analytics & BFS domain - Employee perks & re-imbursements are nice & timely delivered, - Cabs & Transport facilities are good & secure
- Team level favouritism politics by managers are toxic in work-culture, - No other scope to learn or grow in domains/traits other than BFS & Data Engineering/Analysis
Read 737 reviewsSenior Executive salary at EXL Service
What EXL Service employees are saying about work life
EXL Service Benefits
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family 
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