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Engaged Employer

EXL Service

Compare

3.7

based on 6.7k Reviews

542 EXL Service Jobs

Senior Executive

EXL Services.com ( I ) Pvt. Ltd.

3.7

based on 6.7k Reviews

1-2 years

₹ 3 - 5.5L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Senior Executive

EXL Service

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

JOB DESCRIPTION

Position Title, Responsibility Level: Senior Executive

Function: Operations

Reports to -

Assistant Manager Operations

Permanent/ Temporary: Permanent Span of Control Nil Location: Gurgaon- C-61

Fraud Detection Specialist

We are seeking talented and self-motivated Fraud/Dispute Detection Specialist to join our Operations team. Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Role

Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheque and dispute management
Reviewing and verifying fraud related requests.
Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.
Ensuring compliance with regulatory standards.
Ensuring compliance with company/client policies and guidelines.
Documenting and effectively communicating reasons for the approval/rejection of transactions.

Responsibilities

Conducts reviews and inquiries on identified and suspicious accounts within the specified systems
Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.
Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
Interacts with members, as needed, who are reporting fraudulent activity
Reviews suspicious documentation submitted for new accounts
Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence
Provides escalation and updates to supervisor regarding alerts worked
Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks
Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

Performance parameters

Productivity
Quality / Accuracy
Turn Around Time and Cycle Time of work assigned
Process Improvement initiatives
Domain expertise and certifications scores
Schedule adherence, Punctuality and Discipline/

Organizational Relationships Reports To: Assistant Manager

Skills
Desirable Skills

Attention to detail
Commitment and drive for results
Questioning, reasoning and analytical
Adaptable and Flexible
Requires shift-work, including weekends, non-business hours and holidays
Business Etiquette

Technical Skills

Basic strong internet research, Google Docs, and overall PC skills
Typing speed of 30 words with high accuracy

Soft skills

Strong team player
Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills
High accuracy at work
Self-Discipline, Listening, Patience

Education Requirements and Work Experience:

Bachelor's degree required.
Exceptional English Comprehension Skills
Should have 1+ years experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and dispute management.

Employment Type: Full Time, Permanent

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What people at EXL Service are saying

3.9

Rating based on 742 Senior Executive reviews

Anonymous · Quality Assurance and Testing in Mumbai, Maharashtra

Likes

- Good for people keeping interest in Data Analytics & BFS domain - Employee perks & re-imbursements are nice & timely delivered, - Cabs & Transport facilities are good & secure

Dislikes

- Team level favouritism politics by managers are toxic in work-culture, - No other scope to learn or grow in domains/traits other than BFS & Data Engineering/Analysis

Read 742 reviews