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Manager
10-15 years
₹ 22 - 16L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Manager
EXL Service
posted 30d ago
Job Description
KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE
- End to end knowledge of O2C function and an ability to keep informed of trends
- Develop action plans to ensure that improvement development plans are achieved.
- Ensure that service levels agreements/KPI is exceeded.
- Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.
- A proven data analyst with ability to bring out metrics from any given data.
- Maintain day to day operations, administration and communication to Client and leadership
- Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
- Develop and maintain relationships with external system owners and vendors
- Ensure Internal Control compliance and External Audit requirements are met at all times
- Develop Competencies in the team, Hire right candidates for any open positions
- Perform all other duties as assigned.
- Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives
- Be analytical and have the ability to visualize process performance
- Strong business and customer focus
- Working and managing teams in a matrix organization
- Ability to build relationships, teamwork and networking in a virtual international context
- Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
- Must be a proven team player with strong collaboration skills
- Closure driven, work with a sense of urgency
- Proven experience in driving efficient, time sensitive and cost effective service that meets the client's needs
Competencies:
- Knowledge of the process and systems
- High level of computer proficiency and excellent MIS skills
- Ability to coach and give feedback on an ongoing basis
- Clear written and verbal communication
- High level of Customer Service and Quality Orientation
- Strong Communication and Motivational Skills
- Ability to lead in a continually challenging environment
- Effectively plan, prioritize and execute everyday floor operations
Eligibility Criteria:
- Good communication skills both written and verbal
- Good understanding of O2C process along with downstream and upstream areas
- Should have 7-10 Years of Experience
Should have experience of managing a team of 20 to 30 members
Employment Type: Full Time, Permanent
Read full job descriptionEXL Service Interview Questions & Tips
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People are getting interviews at EXL Service through
People are getting interviews through
(based on 468 EXL Service interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
30%
16%
15%
14%
4%
4%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at EXL Service are saying
Rating based on 87 Manager
reviews
Anonymous · Software Development
in Bengaluru
Likes
High skill development opportunities, company provides a great opportunity for learning and growth with exposure to challenging projects
Dislikes
Poor work life balance and management issues
Read 87 reviewsManager salary at EXL Service
reported by
1k
employees
with 4-17
years exp.
₹8.6
L/yr - ₹32.5
L/yr
26%
more
than the average Manager Salary in India
View more details
What EXL Service employees are saying about work life
based on 6.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
EXL Service Benefits
Submitted by Company
Life Insurance Disability Insurance Critical Illness Insurance Dental Insurance & Vision Insurance Parental leave Your time and your family
Submitted by Employees
View more benefits 
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EXL Service Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
Exotel Techcom Pvt Ltd, Kensington Terrace No.22, Kensington Road (Murphy Road) Ulsoor
Bengaluru
Karnataka 560008
Karnataka 560008
Bengaluru Office
Exotel Techcom Pvt Ltd - Obelix office, 26, 2nd Cross Rd, Stage 2, Hoysala Nagar, Indiranagar
Bengaluru
Karnataka 560038
Karnataka 560038
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